Owner-Operator

Managing Staff Interpreters in North Carolina.Managing Independent Contract Interpreters in North Carolina and the US.Recruiting and contracting interpreters for out of state assignments.Managing vendors who provide us with Interpreters of all spoken languages in North Carolina and the US.Managing customer's affairs in regards to interpreting services.Training of interpreters. Translated and Interpreted in a variety of settings such as: Technical, Legal, Medical, Educational, Mental Health and Behavioral Health Care.Interpreted an average of 500 billable hours a year mainly in the medical and legal field.Proofread translations.Overseeing language testingTelephone InterpretingVideo Remote InterpretingEXPERIENCE AS LEGAL INTERPRETER/TRANSLATOR IN NORTH CAROLINA Provided Interpretation and Translation Services for Limited English Proficiency clients during Administrative Hearings, Workers' Compensation, Personal Injury Cases and Family Law, as well as Depositions, Arraignments, Child Support Hearings, Traffic Court and Witness Testimony. Law Enforcement and DSS Interpreter for civil and criminal investigations. Interpreted for Social Security Disability (SSD) hearings and Supplemental Security Income (SSI) hearings at the Office of Disability Adjudication and Review (ODAR) in Charlotte, North Carolina.

Managing Staff Interpreters in Charlotte, NC.Managing Independent Contract Interpreters in North Carolina and the US.Managing vendors who provide us with Interpreters of all spoken languages in North Carolina and the US.Managing customer's affairs in regards to interpreting services.Training of interpreters.Translated and Interpreted in a variety of settings such as: Technical, Legal, Medical, Educational, Mental Health and Behavioral Health Care.Proofread translations.Overseeing language testingTelephone InterpretingVideo Remote Interpreting

Interpreter ManagerFluent Language Solutions, Division of Pacific InterpretersMarch 2001– Present I held various positions including freelance interpreter, lead interpreter and interpreter manager.I supervised and managed the language providers of 500 bilingual personnel and consultants in 12 various location including North Carolina, South Carolina, West Virginia and Tennessee ensuring efficient, effective, and safe quality services. • Managed the scheduled and unscheduled consultation and language needs for the healthcare, behavior health , social services, education and government entities with the effort of a vast group of Interpreters/consultants utilizing technology and computer program and software to track and document interpretation and consultation tasks.• Identified new languages and recruited bilingual interpreters and consultants. • Provided training for newly recruited interpreter and evaluated the language skills through various measurable quality control processes including but not limited to: pre written and oral test, mentoring, onsite observations for quality performance, and yearly performance evaluation feedback. • Provided ongoing training and workshops to keep consultants and interpreters skill up to date.• Supervised day to day interpreter performance on individual job basis and focused on the filling rate not be below 99.99%. • Identified vendors and negotiated with the pricing to enable Fluent to be one stop shop for our current and potential customers. • Handled customer’s complaints and addressed the solutions which exceeded our customers’ expectation and strengthened our customer relationship. • Proactive approach to maintain increased the quick respond time for emergency departments and decreased late turnaround time of thirty minutes by sourcing interpreters close to each hospital location and reduced the waiting time by 40% which contributed to Fluent Language Solutions receiving Service Excellence Award

Translated and Interpreted in a variety of settings such as: Technical, Legal, Medical, Educational, Mental Health and Behavioral Health Care.

Translated and Interpreted in a variety of settings such as: Technical, Legal, Medical, Educational, Mental Health and Behavioral Health Care.

Translator and Interpreter responsible for the correspondence with customers and suppliers during plant visits and audits, trainings, updating manuals and documentation for all departments.TRANSLATION OF THE FOLLOWING DOCUMENTS:PPAP, PSW, 8D-Report, PQP, QOS, APQP, PSO, QSP, FMEA, Warranty Claims, Quality Assurance Manuals, Operator Instructions, Process Flow Diagrams, Ordering Prescriptions, Process Control Plans, Maintenance Plans, GLS, GLS-Q, NFA (Plant Norm Alcala), Corrective Measurement Catalogue, MFG, QB-Reports, Audit Reports, CHRYSLER Standard, NISSAN Inspection reports, Inspection Standards, TMUK Standards, AQF PSA PEUGEOT CITROEN, FORD Engineering Specifications, CNG-Engineering Specifications, GM-Engineering Specifications.

Performing the function of a technical translator and interpreter of German, English and Spanish for the Quality Assurance Department. Responsible for the correspondence with foreign customers. Translating and updating the quality assurance manuals and design FMEA of Robert Bosch S.A. . Interpreter for the meetings of the plant management with customers such as Ford, GM, Chrysler, Toyota, BMW, Nissan, Renault, Citroen, Mercedes, and the certifications performed by the DQS of the ISO 9000, the VDA 6.1 and the QS-9000, and during the process and system audits in RBEH.

Technical Translator and Interpreter during the visits and training of the personnel of Robert Bosch, S.A. (Alcala de Henares, Spain)Fuel Filters, Fuel Injectors and Spark Plugs

Translator and Interpreter for the Quality Assurance Department. Translated and updated the FMEA's for GM in Spanish and English.Fuel Filters and Fuel Injectors

Translator and Interpreter for the following companies:ROBERT BOSCH S.A. ALCALA DE HENARES, SPAINROBERT BOSCH GmbH BAMBERG, GERMANYROBERT BOSCH GmbH NUREMBERG, GERMANYROBERT BOSCH CHARLESTON, USACENTRO DE CALIDAD INDUSTRIAL ALCALA DE HENARES, SPAINSUFERTAL S.A. Special Cutting Tools, GETAFE, SPAINCOMUNICACION IMPRESA Editorial, MADRID, SPAINEL GRAN AZUL Graphic Design Studio, MADRID, SPAINGOOD NEWS PRODUCTION, GIPSY FOUNDATION JOAQUIN CORTES, MADRID, SPAINSIEMENS AG, MÜNCHEN, GERMANYMETRO, DÜSSELDORF, GERMANYHOCH- TIEF, ESSEN, GERMANYSOFTWARE AG, DARMSTADT, GERMANYSOFTWARE AG, TRES CANTOS, SPAINKAUP, Implements for fork lift trucks, ASCHAFFENBURG-LEIDER, GERMANYKNUTH, Werkzeugmaschinen, (Machining tools)WASBEK/NEUMÜNSTER, GERMANY

Staff Sergeant and Interpreter of German - English - Spanish for military officers and NATO personnel in Germany, Spain and Canada