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The Reservation Supervisor handles and process room reservations. Maximize room occupancy and average room rate through yield managementRESPONSIBILITIES AND MEANSTo oversee and control daily tasks when on duty.To supervise all agents and develop them in order to handle reservation tasks properly.To assist Reservation Manager and Assistant Reservation Manager to operate the department.To handles all group tours/ conventions from the initial blockage to the rooming lists.To records all reservations neatly and accurately on prescribed forms.ADMINISTRATIVE RESPONSIBILITIESTo files neatly all updated correspondence chronologically, first and then alphabetically.To handles the telex machine in sending outgoing reservations telexes.To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.To handles all onward reservations of Accor Group.To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.TECHNICAL RESPONSIBILITIESTo confirms reservations for rooms according to the room's availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.To records all reservations neatly and accurately on prescribed forms.To updates the computer immediately and accurately if there’s any changes.To sends out confirmation slip promptly if requested.To handles any request for amenities or transportation promptly and accurately.To update guest history records, travel agency/company records and account receivable records on a regular basis.To handles the reservation correspondence accurately and neatly.Promptly prepareany Reservation report.COMMERCIAL RESPONSIBILITIESTo check any no-show and cancellation report with the correspondence and keep the record in the file.To coordinate with the travel agent and update the room allotment.

Primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or front office manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees.

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.Processes guest charge vouchers and credit card vouchers. Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs. Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities. There are no special educational requirements to become a hotel receptionist, though most employers prefer hiring someone with a high school diploma.The hotel receptionist is often the only employee with whom the guests interact. Therefore, it is important that these employees smile and greet their guests in a friendly manner. The hotel receptionist job primarily includes helping guests check in, providing them with a key, and showing them where their room is located. Hotel receptionists are also responsible for assisting guests when they check out of the hotel and handling their payments.A hotel receptionist job also entails ensuring the guests needs are met, sending them supplies when they request them, and even storing their valuables. Hotel receptionists also take reservations over the phone, and even provide directions to the hotel when necessary. These employees may also provide wake-up calls for guests in the morning, and even arrange transportation for a guest's off-site visits.

RESPONSIBILITIES1. Present and sell company products and services to current and potential clients. 2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. 3. Follow up on new leads and referrals resulting from field activity. 4. Identify sales prospects and contact these and other accounts as assigned. 5. Prepare presentations, proposals and sales contracts. 6. Develop and maintain sales materials and current product knowledge. 7. Establish and maintain current client and potential client relationships. 8. Prepare paperwork to activate and maintain contract services. 9. Manage account services through quality checks and other follow-up. 10. Identify and resolve client concerns. 11. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. 12. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. 13. Coordinate company staff to accomplish the work required to close sales. 14. Develop and implement special sales activities to reduce stock. 15. Other duties as assigned. ADDITIONAL RESPONSIBILITIES 1.Participate in marketing events such as seminars, trade shows, and telemarketing events. 2. Follow-up for collection of payment. 3.Coordinate shipping schedules and delivery of merchandise and services. 4.Provide on-the-job training to new sales employees.

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits.

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