Vanda Ouk Email and Phone Number

Evaluate, clean, refurbish, overhaul, test, and repair optical lens for Broadcast and Communication DivisionDiagnose customers’ complaints regarding products’ electrical, mechanical, and/or optical componentsReduce turnaround time by effectively estimating parts and labor requirementsDisassemble, clean, lube, and realign mechanical, optical, and electrical functionsPerform quality control for purchased and repaired lensesProvide over-the-phone technical support to customers and field service/sales staff; and onsite assistance to regional customersPerform general administrative duties such as completing necessary paperwork, compiling data, and preparing service reports for distribution to the corporate officeMaintain a safe working environment by adhering to all safety policies and procedures.

Test HP 40-60 warrantied laptops per day, refurbishing to company default settings using command procedures and codes for verificationRestore, download, troubleshoot and update Windows 8 for all units to latest softwareInput finished/failed laptop data into HP computer hard drive

Evaluate, troubleshoot, overhaul, refurbish, dismantle, clean, repair, and test Turbo Pumps (HiCube 80 [1,200 RPM-80,000 RPM]), Rotary Vane Pumps (UNO/DUO magnetic line), Diaphragm Pumps (MVP- 015, 030), Scroll/Dry Pumps, Measurement Gauges (Cold Cathode Gauges, Pirani Gauges [ActiveLine/DigiLine]), Valves, Sensors, Leak Detection Machines (HLT- 280, 5 series), Mass Spectrometer, various vacuum components, and various measurement chambers/analysis equipmentCommunicate technical information, follow safe waste disposal procedures for poison/corrosive units, and use knowledge of metric systemsOperate general, foreign, and special tools; as well as torque specs and componentsProcess evaluation vacuum products and pumps including teardown, prep, clean, repair, and reassemblePrepare final tech reports and all related documents, inputting final data into company database, and filling out purchase requisitions and evaluation sheets per test orderCalculate engineering specs, following SPC procedures which include recording test results, testing procedures, and inspecting dataUtilize chemical analysis procedures, hazardous materials disposal techniques, robotics systems technology, and technical regulations for engineering problemsOperate pneumatic testing equipment and electronic test devicesMaintain repair supplies for and tooling requirements as neededProvide field service technical support quarterly/annually or per customer request