Oumaima El Mabkhout Email and Phone Number

Ensured the safety and comfort of passengers on board international flights, delivering exceptional customer service while adhering to industry and company regulations.Conducted pre-flight briefings with fellow crew members, collaborating seamlessly to ensure a smooth and efficient in-flight operation.Assisted passengers during boarding and deplaning, providing personalized attention and addressing individual needs with cultural sensitivity.Demonstrated emergency procedures and safety protocols to passengers, maintaining a calm and reassuring demeanor during critical situations.Monitored cabin conditions, including temperature, lighting, and cleanliness, to ensure a pleasant and hygienic environment for passengers.Managed in-flight service, offering meal and beverage options, accommodating dietary restrictions, and tailoring offerings to enhance the passenger experience.Handled cash and credit card transactions accurately, demonstrating strong attention to detail and accountability.Resolved passenger concerns, inquiries, and complaints promptly, maintaining a positive attitude and finding appropriate solutions to exceed passenger expectations.Collaborated closely with the flight crew to ensure effective communication and coordinated responses in emergencies.Participated in continuous training programs to stay updated on safety protocols, service standards, and company policies.Adhered to grooming and appearance guidelines, presenting a polished and professional image in line with Qatar Airways' brand standards

Chosen as a brand ambassador of Qatar airways and representing the company’s image on the world’s biggest event FIFA World Cup where I socialise with high ranking personnel from all over the world at the chiefs sky box of Qatar airways.

Employed innovative sourcing strategies, including online platforms, social media, industry networks, and job fairs, resulting in a 30% increase in qualified candidate pool.Led the screening and assessment process, conducting thorough interviews to evaluate candidates' skills, cultural fit, and potential contributions to the organization.Played a pivotal role in reducing time-to-fill by 20% through the implementation of streamlined recruitment processes and automation tools.Nurtured candidate relationships, ensuring a positive candidate experience from initial contact through onboarding, leading to a 15% increase in candidate referrals.Collaborated closely with hiring managers to facilitate interview panels, providing guidance on interview techniques and ensuring alignment with company values and objectives.Negotiated job offers and managed salary discussions, resulting in a 90% acceptance rate of offers extended