Japheth Ouma
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Service Desk Analyst | Customer Service | Administrative Specialist | Cashier | Tech Enthusiast | Health and Wellness Enthusiast
Location: Nairobi County, Kenya 2 work roles 2 schools
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Role
Service Desk Analyst | Customer Service | Administrative Specialist | Cashier | Tech Enthusiast | Health and Wellness Enthusiast
Location
Nairobi County, Kenya

Who is Japheth Ouma? Overview

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Japheth Ouma is listed as Service Desk Analyst | Customer Service | Administrative Specialist | Cashier | Tech Enthusiast | Health and Wellness Enthusiast based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Japheth Ouma.

Japheth Ouma previously worked as Cashier Customer Service at Life Support Services Gulf Fzco and IT Support Technician at Iclos. Japheth Ouma holds Information Communication Technology from East Africa Institute Of Certified Studies.

Profile bio

About Japheth Ouma

Experienced in Service Desk Analyst, cash management and customer support, with a proven history of working with an international organization. Skilled in, customer service, problem solving, strategic planning, project management and proficient in Microsoft Office suite. With strong administrative and organizational skills.

2 roles

Japheth Ouma work experience

A career timeline built from the work history available for this profile.

Cashier Customer Service

Life Support Services Gulf Fzco

South Sudan

Performed accurate balancing of cash drawers at the beginning and end of each shift.| Facilitated training of cashier team on checkout procedures and strategies to maximize customer satisfaction.| Collaborated in building a positive relationship with customers to increase repeat business.| Resolved customer issues for front-line and departments throughout the store by utilizing strong operational knowledge and problem-solving skills.| Acquired proficiency in using Point of Sale to monitor productivity, efficiency, and encourage improvements.| Monitored employee performance, corrected problems, and increased efficiency to maintain productivity goals. Monitored employee performance, corrected problems, and increased efficiency to meet productivity goals.| Participated in resolving customer complaints quickly to maintain customer satisfaction.| Created goals to provide team members with a clear roadmap to help the company achieve overall goals.| Performed inventory checks to keep the store stocked with necessary items and to avoid running out of in-demand products.| Worked with team members to promote professional development and accountability in the workplace.| Monitored areas for security issues and safety hazards.| Replenished cash register lines with printer paper and change throughout shifts to prevent delays in customer service.

Oct 2022 - May 2023

It Support Technician

South Sudan

Responded to customer inquiries by phone, email, or through the IT ticketing system.| Reviewed system and network performance to make proactive adjustments based on established IT policies.| Maintained current software licenses and patched applications to stay current with the latest features.| Installed and configured software and hardware.| Researched and identified solutions to technical problems.| Monitored system performance to identify potential problems.| Oversaw streamlined repair processes and update procedures to ensure consistency of support actions. | Diagnosed and resolved hardware, software, and network problems.| Configured and tested new software and hardware.| Installed, configured, and maintained computer systems and network connections.| Responded to customer inquiries and provided technical support by phone and in person.| Created user accounts and assigned permissions.| Patched software and installed new versions to eliminate security problems and protect data.| Tested new software and hardware prior to deployment.| Maintained servers and systems to keep networks fully operational during peak periods.

Feb 2016 - Sep 2022
2 education records

Japheth Ouma education

Information Communication Technology

East Africa Institute Of Certified Studies

High School Diploma

Ambira High School
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What is Japheth Ouma's role at their current company?

Japheth Ouma is listed as Service Desk Analyst | Customer Service | Administrative Specialist | Cashier | Tech Enthusiast | Health and Wellness Enthusiast.

Where is Japheth Ouma based?

Japheth Ouma is based in Nairobi County, Kenya.

What companies has Japheth Ouma worked for?

Japheth Ouma has worked for Life Support Services Gulf Fzco and Iclos.

How can I contact Japheth Ouma?

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What schools did Japheth Ouma attend?

Japheth Ouma holds Information Communication Technology from East Africa Institute Of Certified Studies.

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