Oumerzouk Abdenour Email & Phone Number

Montreal, Qc, Ca

Sainte-Thérèse, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

- Produce Monthly reporting and KPIs to Head Office Top Management.- Follow up with Supervisors and CFO on local situation at ports & depots and communicate with other department heads on the situation and estimated costs.- Analyze D & D costs and revenue and benchmark against competition tariffs.- Work with the D & D Module to generate and send invoices to responsible parties.- Insure all invoices are in line with customers contracts and special agreements.- Monitor, trace and respond to Disputes.- Revise billing if applicable and communicate with client/Dispute desk.- Receives and answer client calls regarding D&D invoicing policy.

Montreal, Canada Area

- Research follow-up and resolution regarding customer inquiries / problems in regards to export shipments- Liaison between overseas agents/ Marseille Head Office and customers- Communication & follow up with Trade, Pricing, Export Documentation, Logistics, Accounting, Overseas offices (HO & Agents)- Vessel Close Functions i.e. clean up etc.- Resolution & follow up of operational problems with customers- Diversions / Change of destination implementation and follow up- FMC / OFAC Compliance knowledge and regulatory compliance

- Insuring customer’s requests for all documentation matters.- Preparing EU & CUSCAR manifests from A to Z in a weekly basis.- Supervising data entry colleagues in order to respect deadlines for EU & Chinese customs transmission.- Insuring CMA-CGM manifest compliance with EU & Chinese Customs- Coordinating with Customer service/Logistics/Finance/Sales to solve documentation issues.- Handling OBLS/waybills release.- Solving customer’s domestic and overseas issues in documentation level.- Taking care of some VIP customer requests.- In charge of doc cut off for all services ex Canada and USA.- Assisting customers for differents needs such as extensions on doc cut off deadlines, etc

AECSpecialist in Transportation & Logistics in Champlain College, the only Quebec educational institution accredited by the Canadian Supply Chain Sector Council.Courses competencies:-Transportation cost calculation-Procurement-Operation and dispatching-Customs-North America and International Transportation-Warehousing and Inventory-Dangerous goods transportation-Sales and customer service

Set up DAMCO Algeria Sales strategy in close collaboration with the branch ManagerSupervise Operation matterPromote Sales activity.Reach sales objectives set by the branch manager in accordance with guidlines budget.Selling freight for both import & export operations.Conclude contracts for Land Side Services.Report via Customer Relationship Management & other means.

Customer Prospect in Algiers area. Booking FCL/FCL from Ports of Loading & Following up all Shipments.Sending Sales Leads to MSC Agents Worldwide & Following them up.Freight Negotiations. Answering Customer Quotation requests.Securing Loyalty of Clients by Setting & following up Agreements.Updating Client Database Regarding Market Evolution

Aec, Logistics & Transportation

Licence, Translation