Oussama Abdallah, Bsc In Electrical Engineering Email & Phone Number

Canada

Michigan, Usa

Enabling partners to enhance customer relationships and deliver world class customer service based upon a deep understanding of our partner issues.Provided partners with Unified Communications and Contact Center latest technology that help partners drive their business, and deliver extraordinary customer service.

Ns, Canada

Worked with clients whose IT may not be keeping pace with the speed of business. Worked with clients who want to improve speed to market and improve overall service reliability Helped clients to plan and execute their Journey to the cloud covering Telco Fiber Guide solutions, cabling, networking infrastructure, Software Security, and data centers solutions for government, private and telco industries of Canada

Riyadh, Saudi Arabia

Enabled enterprises to maintain the competitive edge in the dynamic market of Saudi Arabia, covering Unified Communications, Networking Infrastructure, IP Telephony, Call Centres, Storage, and Security solutions for government, private and banking industries of Saudi Arabia. Worked on a wide variety of opportunities, small to medium and large. And with a lot of success stories.

Riyadh, Saudi Arabia

Worked with clients on developing solutions suitable for their business requirements covering Networking Infrastructure, VOIP, IP Telephony, and Call Centers for private and banking industries of Saudi Arabia.Worked within a predefined sales policy based on client background study for each project, and daily follow up with our customers.

Riyadh, Saudi Arabia

Was out-sourced to work as a project manager for 902 Call Centre Operation & Maintenance project with (STC) Saudi Telecom Company. Managed operation and maintenance for Call Center project including overall project plan, time, cost, scope & quality management.Performed risk identification and response planning, formed project implementation team, managed all communications pertinent to the project (Internal External, Client, Partners and Technology Provider).

Riyadh, Saudi Arabia

Designed and built solutions covering: Telephone solutions, cabling, Multimedia Messaging, Interactive Voice Response, and Call Centers for government, private and banking industries of Saudi Arabia, as the followings: - Presented technical solutions and interfaced with clients to identify their needs. - Designed and configured voice solutions: Avaya , Siemens , & Iwatsu Comm. Solutions. - Supported dealers’ channels for Voice solutions. - Educated in house support staff… Show more Designed and built solutions covering: Telephone solutions, cabling, Multimedia Messaging, Interactive Voice Response, and Call Centers for government, private and banking industries of Saudi Arabia, as the followings: - Presented technical solutions and interfaced with clients to identify their needs. - Designed and configured voice solutions: Avaya , Siemens , & Iwatsu Comm. Solutions. - Supported dealers’ channels for Voice solutions. - Educated in house support staff on product specifications and features. - Educated: Sales Channels, Support & Service Staff on products and sales techniques. - Priced technical solutions and services for clients. - Provided AMs with competitive analysis: pricing comparison, technology comparison. - Reported statistical sales/presales data. - Coordinated with the vendor technical support centre for resolutions of problems and delegated the execution of solutions to local support staff. - Documented service standard and guidelines based on best practices using feedback. from suppliers and JERAISY field engineers, - Participated in bid preparation with focus on tech-designs and analysis. Show less

Bachelor Of Electrical And Communications Engineering, Communications & Electronics

Studied electrical and communications engineering at Beirut Arab University, Beirut, Lebanon, 1991-1996. Graduation project: Microwave.

High School, Science, 3.33