Oussama Ben Chaib Email & Phone Number

Amsterdam, North Holland, Netherlands

Het Nationaal Programma Samen Nieuw-West (NPSNW) is in 2021 gestart om ervoor tezorgen dat kinderen die opgroeien in Amsterdam Nieuw-West gelijke kansen hebben alskinderen in andere stadsdelen. Het is een ambitieus en waarde-gedreven programma meteen duur van 20 jaar voor en door bewoners van het stadsdeel, gefinancierd door het Rijk,de gemeente Amsterdam en door.Inmiddels is er een convenant dat is ondertekend door 70 alliantiepartners en een voorlopigUitvoeringsprogramma. Het Nationaal Programma Samen Nieuw-West is opgedeeld in vijfopgaveteams (OT’s) die zich focussen op de vijf belangrijkste thema’s van Nieuw West

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Utrecht Area, Netherlands

- Developing and submitting strategy and initiative reports highlighting current actions and proposed changes to the owners.- Developed and implemented an availability program geared toward planning the VR-expert more efficiently.- Introduced a CRM-system and Knowledgebase.- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.- Handled the allocation of staffing resources.- Formulated processes that enabled the team to improve assistance to support groups, resulting in a reduction of downtime and financial loss.-Solved customer concerns and complaints quickly and effectively to drive outstanding customer service rates.- Directed teams and communicated goals within an established framework

Haarlem En Omgeving, Nederland

- Responsible for the output and performance of the Shift team consisting of L1/L2 support during the shift. - Handle escalations raised by L1/L2 support, within agreed timescale of SLA's (SAP)- Lower the amount of incidents and service requests- Create and further develop processes and procedures- Translate customer requests into viable working solutions- Responsible for bringing the team to the next level- Collaborate with Stakeholders (customer, sales, product owners, etc.)- Maintaining/review the contractual agreements with customer

Hoofddorp, Provincie Noord-Holland, Nederland

- Initiated pump and delivery schedule changes, monitored drivers, and traffic to ensure the agreements with customers- Provided variance reports to truck drivers to assist with task prioritization.- Tracked and recorded the status of delivery using applicable journals,- Topdesk and control system tools.- Ensured that all health and safety guidelines were followed.- Configured any human and material resources needed.- Planned, scheduled and delegated daily work.- Maintained the necessary level of communications between shifts.

Amsterdam

- Established operational objectives and work plans and delegated assignments to employees.- Effectively respond to incidents and other events as necessary.- Managed several projects.- Creating KPI's- Translate customer requests into viable working solutions- Supervised multiple teams (Planning, Customer Care and Drivers)- Worked collaboratively with internal and external stakeholders across Customer, Owner, and Sales.- Managed company operations, including staff hiring, training, development, scheduling and supervision.- Maintaining/review the contractual agreements with customer