Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Collaborated with various departments to ensure seamless guest experiences throughout their cruise vacation. Properly processed deposits, withdrawals and payments for Guest daily Assisted in financial management tasks, contributing to efficient operation of purser's office Participated in safety drills and training sessions, enhancing overall ship security and emergency preparedness measures Collaborated with various departments to ensure seamless guest experiences throughout their cruise vacation Contributed to positive onboard atmosphere by engaging with guests professionally and courteously at all times Tracked lost luggage reports diligently, coordinating with port agents to reunite belongings with rightful owners as soon as possible Assisted in coordination of onboard events and activities ensuring seamless guest experience throughout their cruise vacation Resolved guest inquiries quickly, providing timely information about ship amenities, services, and activities

•Assisted clients with booking international and domestic flights, hotels, and car rentals • Provided excellent customer service and answered customer inquiries regarding travel destinations and itineraries • Negotiated competitive rates with travel vendors to maximize customer savings • Researched and recommended new travel destinations and experiences to customers.

• Managed all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, request order overrides for eligible members, replace orders when reported missing or damaged, member notification of eligibility and benefits • Communicated with insurance to verify eligibility was up to date and accurate on e-care Central Management System • Periodically communicated with members to administer nutritional assessments • Collected absent physician information to facilitate proper communication and authorization • Initiated reporting and updating members’ contact information when necessary