As the Agency Manager at Tawssil Nador, I ensured the smooth operation of our extensive delivery services. My key duties included: - Customer Service : Handling service claims and ensuring both clients and suppliers were satisfied with our offerings.- Inventory Management: Monitoring inventory to ensure all supplies were properly tracked and maintained.- Delivery Team Supervision: Leading and managing a team of delivery personnel to guarantee efficient and timely deliveries.- Recruitment and Personnel Management: Hiring new team members, integrating them into the team, and providing proper training.