Outi Ailio work email
- Valid
Outi Ailio personal email
I’m a UX Designer with passion for User Research and past life experience as the lead of Customer Care Quality Management in an agile environment. Working on projects focusing on the customer experience lead me to user experience design. Incorporating the customer-focus that runs through my veins with my business understanding and practical approach to problem solving.My key skills include:Competitor AnalysisQuantitative User ResearchQualitative User ResearchPersona creationUser Flows & JourneysPrototyping & TestingAdobe XD, Figma, Balsamiq, Google WorkspaceChange managementStakeholder management
-
Ux DesignerRiverty Apr 2022 - Present
-
Ux DesignerFreelance Jan 2021 - Apr 2022Redesigned a website for a company offering circus movement intensive courses.Designed a responsive mobile web app offering health and wellbeing content to people on the transgender spectrum.
-
Quality Lead Customer CareZalando Customer Care Dach Se & Co. Kg Aug 2014 - Sep 2019Continuously evaluated the quality steering concept in place to meet changes in customer service strategy. Redefined the concept and implemented it through cross-team collaboration and testing cycles. Successfully lead the team through changes in both job description and team structure maintaining operational excellence of the team and team spirit.Main languages used were English and German.
-
Customer Service Quality Management, Quality Specialist For Finland & UkZalando Customer Service Mar 2013 - Aug 2014Berlin Area, GermanyAs the first Quality specialist for the market, adapted the global quality criteria to create guidelines based on Finnish customer expectations. Measured quality of service and identified opportunities for improving customer satisfaction further. Close co-operation with the specialists and their team leaders.Main languages used were English, Finnish and German.
-
Customer ServantMybrands Zalando Eservices Gmbh Nov 2012 - Feb 2013Berlin Area, GermanyGained insight into the Finnish customer base and their needs by providing support via phone and email and supported other teams.
-
Specialist, Purchase Invoice HandlingUpm-Kymmene 2008 - 2012Delivered high-quality B2B services and co-operated with other UPM-units to manage the invoice handling process and solve occuring problems. -
Saleswoman, R-KioskiRautakirja Oy Sep 2004 - May 2006Tampere, FinlandProvided face-to-face customer service while also independently ensuring supply of products and pleasant environment of the shop.
Outi Ailio Skills
Outi Ailio Education Details
-
Certified Ux Design -
Master Of Science (M.Sc.)
Frequently Asked Questions about Outi Ailio
What company does Outi Ailio work for?
Outi Ailio works for Riverty
What is Outi Ailio's role at the current company?
Outi Ailio's current role is UX Designer - Past life Customer Care Quality Lead.
What is Outi Ailio's email address?
Outi Ailio's email address is ou****@****rty.com
What schools did Outi Ailio attend?
Outi Ailio attended Careerfoundry, Vaasan Yliopisto / University Of Vaasa.
What skills is Outi Ailio known for?
Outi Ailio has skills like Management, Teamwork, Project Management, Long Term Customer, Sap R/3, Long Term Customer Relationships, International, German, English, Sap, Change Management, Human Resources.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial