Yvonne Mitchell

Yvonne Mitchell Email and Phone Number

Leading ambitious companies to deliver strategy, change, focused goals and deliverables. Facilitator, Board Director and Mentor. @
Yvonne Mitchell's Location
Dungannon, Northern Ireland, United Kingdom, United Kingdom
Yvonne Mitchell's Contact Details

Yvonne Mitchell work email

Yvonne Mitchell personal email

n/a
About Yvonne Mitchell

• Passionate and results-driven Strategic Management and Communications Consultant, who focuses on working with ambitious businesses to truly excel• Hands-on style, coupled with demonstrable intellect and strategic perspective• Substantial experience in setting up large motivated teams (100+) from start-up in global locations, through mergers and acquisitions and organic growth, defining new processes, procedures and systems to enable seamless business operations, whilst balancing cultural

Yvonne Mitchell's Current Company Details
Out of the Box | consulting (Principal)

Out Of The Box | Consulting (Principal)

Leading ambitious companies to deliver strategy, change, focused goals and deliverables. Facilitator, Board Director and Mentor.
Yvonne Mitchell Work Experience Details
  • Out Of The Box | Consulting (Principal)
    Strategic Management And Leadership Development Consultant, Facilitator, Board Director And Mentor
    Out Of The Box | Consulting (Principal) Oct 2013 - Present
    Northern Ireland
    STRATEGISE - ORGANISE - OPTIMISE – COMMUNICATE- Strategic and Organisational Business Planning- Management to Leadership Training, Culture and People Development and Mentoring- Change Management and Implementation - Facilitation- Communications Strategy and Planning- Operations ManagementAre you clear where your business is going? Have you a clear defined vision for the future? Are your team bought into it? When and how do you communicate with them? Are they performing at their optimum? If not, have you asked yourself why?Out of the Box |consulting challenges you in positive ways to figure out how you are going to get from where you are today to where you want to be - fulfilling your true potential and bringing others on that journey with you. We work with ambitious leaders and organisations of all sizes who are open to change.Drop us an email today to discuss the key challenges in your organisation and how we can support you in addressing them
  • Northway Mushrooms Limited
    Chairperson
    Northway Mushrooms Limited Apr 2021 - Jun 2022
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  • Microsoft
    Senior Communications Manager - Microsoft - Emea Operations Centre (Eoc)
    Microsoft Jun 2009 - Jul 2013
    - Responsibility for leading the Internal Communications planning and strategy function within EOC- Devised Communications Plan for Managing Director and EOC Leadership Team leveraging medium including breakfast sessions, podcasts, RoundTables, etc- Drove the development of the EOC brand to deliver a consistent and professional look, feel and message; acted in a brand guardianship capacity on an on-going basis- Instigated the creation of a cost effective Communications Portal solution to capture and generate newsletter content in a measurable manner resulting in a ~70% reduction in creation time- Defined and prepared key internal communications (newsletters, presentations, articles, etc)- Event Management of many significant events, including All Hands, Live & Unplugged Sessions, Company Meetings and an Advisor to other functions
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  • Microsoft
    Chief Of Staff - Microsoft - Emea Operations Centre (Eoc)
    Microsoft Feb 2007 - Apr 2008
    - Managed and owned the annual, mid-year and long range planning processes for EOC Commercial - Created the framework to actively manage the business performance, metrics review, KPIs, etc- Advocate for the key cultural aspects the business was driving- Led the creation and deployment of organisational change projects/initiatives to improve efficiency and performance- Managed quarterly Strategic Workshops for the Leadership Team- Customer Partner Experience (CPE) Lead - acted as site leader to drive ongoing reviews and improvements collectively across all business teams in EOC and was an active member of the Global CPE Virtual Team.
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  • Microsoft
    Group Senior Manager - Microsoft - Commercial Customer Operations
    Microsoft Jul 2005 - Feb 2007
    - Provided direction to the MS Commercial Customer Operations (CCO) organisation (100+ team members), including the design and implementation of long term operational processes, people, and system strategies - Responsible for ensuring that all EMEA volume licensing revenue(~$10Bn/annum) was processed seamlessly - Primary stakeholder and one of the key leaders in consolidating the business services provided by 3 external organisations into 1 single Managed Services business- Championed a customer centric culture within the teams- Rolled out new services and support offerings to EMEA partner base- Operational P&L responsibility for Opex and COGs operating cost, driving cost efficiency initiatives and ensuring fiscal budgeting control
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  • Cpl Managed Services At Microsoft Emea Operations Centre
    Service Delivery Manager
    Cpl Managed Services At Microsoft Emea Operations Centre Jul 2004 - Jul 2005
    Dublin
    - Provided operational & strategic management and leadership to CPL Managed Services Team of 70 staff within Microsoft’s Commercial Customer Operations (CCO) Department- Change Management- Conducted a complete review of staff, processes, policies, systems, etc. within the CPL CCO Transaction Management Team; identified opportunities and implemented action plan- Increased SLA performance from 80% in June 04 to 97% in March 05- Implemented a formal Appraisal Review of staff objectives - Formalised Training Program for staff (to include skills gap analysis, cross-skilling, coaching, mentoring, etc.)
  • Baltimore Technologies
    Vice-President Global Support Services
    Baltimore Technologies Oct 1999 - Sep 2003
    -Implementation of a 24*7*365 support centre for the provision of technical support/customer services to global clients. (~100 team members)-Selection of systems and design of policies & processes to manage departments.-Devise Service Level Agreements.-Manage department as a profit centre.
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  • Csk Software
    Enterprise Services Manager
    Csk Software Oct 1996 - Oct 1999
    -Evolved a traditional helpdesk to a ISO9001 accredited technical support centre-Managed customer services, field support & professional services team
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  • Ccc Technology
    Technical Support/Customer Services Manager
    Ccc Technology Oct 1994 - Oct 1996
    - Managed worldwide organisation of product installation, training, technical support and customer care functions- Project Planning, Tracking, Development and Implementation of multiple projects. This included the preparation of proposals and reports as well as individual project expenditure analysis- Customer satisfaction monitoring via questionnaires, visits and the organisation of workshops- Developing and maintaining strategic relationships with suppliers and OEMs
  • Nynex Media Communications
    European Business Consultant
    Nynex Media Communications Oct 1993 - Oct 1994
    - Responsibility for the day-to-day management and development of European Commission funded projects- The development of business support cases for a number of new European Union ventures. This involved the identification of research areas and formation of project consortia from other member states- Corporate Representative at European project meetings in Brussels and other regional venues- Development of support collateral and materials associated with the promotion of the product. This included drafting press releases, product announcements, technical specification sheets and sales tools- Compilation of competitive analysis reports, involving SWOT analysis, monitoring of market trends and visiting industry events to effectively position the company’s product

Yvonne Mitchell Skills

Change Management Project Management Program Management Leadership Management Strategy Business Analysis Strategic Planning Business Strategy Business Process Vendor Management Team Leadership Analysis Project Planning Process Improvement Business Process Improvement

Yvonne Mitchell Education Details

  • University Of Ulster, Magee College, Derry, Northern Ireland
    University Of Ulster, Magee College, Derry, Northern Ireland
    Marketing, Programming, Database, Networking, Law, French, Spanish
  • University Of Ulster
    University Of Ulster
    Ba Hons International Business Communication
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Frequently Asked Questions about Yvonne Mitchell

What company does Yvonne Mitchell work for?

Yvonne Mitchell works for Out Of The Box | Consulting (Principal)

What is Yvonne Mitchell's role at the current company?

Yvonne Mitchell's current role is Leading ambitious companies to deliver strategy, change, focused goals and deliverables. Facilitator, Board Director and Mentor..

What is Yvonne Mitchell's email address?

Yvonne Mitchell's email address is yv****@****g.co.uk

What schools did Yvonne Mitchell attend?

Yvonne Mitchell attended University Of Ulster, Magee College, Derry, Northern Ireland, University Of Ulster.

What skills is Yvonne Mitchell known for?

Yvonne Mitchell has skills like Change Management, Project Management, Program Management, Leadership, Management, Strategy, Business Analysis, Strategic Planning, Business Strategy, Business Process, Vendor Management, Team Leadership.

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