Andrew Kerr Email and Phone Number

Main Responsibilities:• Reviewed and analysed business requirements and functional specifications• Provided design and implementation input• Provided feedback for the creation of test plans• Created detailed test cases for functions and calculations• Mapped test cases to requirements for traceability• Validated test coverage of requirements• Performed system, integration and end-to-end testing• Raised defects promptly to the appropriate developer or business… Show more Main Responsibilities:• Reviewed and analysed business requirements and functional specifications• Provided design and implementation input• Provided feedback for the creation of test plans• Created detailed test cases for functions and calculations• Mapped test cases to requirements for traceability• Validated test coverage of requirements• Performed system, integration and end-to-end testing• Raised defects promptly to the appropriate developer or business analyst• Verified defect fixes• Performed regression testing• Produced test summary reports Show less

Achievements: • Implemented Defect Management Policy to produce accurate reporting and staff engagement between testing and development. • Implemented, installed and customised HP Quality Center to the company's needs. • Implemented Second Level Support processes which saw a reduction in the ticket backlog by approximately 90% through root cause analysis and education.• Increased efficiency and productivity of testing tasks via implementation of testing tools and different… Show more Achievements: • Implemented Defect Management Policy to produce accurate reporting and staff engagement between testing and development. • Implemented, installed and customised HP Quality Center to the company's needs. • Implemented Second Level Support processes which saw a reduction in the ticket backlog by approximately 90% through root cause analysis and education.• Increased efficiency and productivity of testing tasks via implementation of testing tools and different ways of thinking.• Successfully self taught IT knowledge with knowledge and experience gained in software and hardware troubleshooting and analysis. • Successfully increased my bug detection rate, analysis and troubleshooting skills to report findings to the development/project team timely and effectively. Responsibilities: • Test lead for in-house software applications including financial contract management, credit decisioning, document management, CCI and accounting. • Test lead for in-house built credit decisioning software which was awarded the iCMG Archietcture Excellence Award 2010 in the "SoA Vision for Enterprise Services". • Test Lead for the implementation of Microsoft Dynamics CRM 4.0. • Second level Support extending from in-house and third party software and hardware. Test competencies and skills: • Bug detection, analysis, troubleshooting and lateral problem solving.• Microsoft SQL - Querying databases.• HP Quality Center and Quicktest Professional, including installation and customisation.• Test Planning.• Manual test creation and execution. Show less

Achievements:• Successful implementation of team KPI's in collaboration with the Credit Referral Team Leader.• Decreased credit assessment of financial applications from an average of 5 minutes to 3 minutes with no reduction in quality.Responsibilities:• Credit Assessment of consumer and commercial financial applications.• Financial fraud detection and analysis.• Statistical analysis of KPI's.• Financial Applications and Settlement.

Achievements: • 1 of the Top 2 Staff Members for sales add-ons. Extended Warranty.Responsibilities:• Customer Service.• Customer Retention.• Customer Contract Management.• Financial Applications and Settlement.

Responsibilities:• Customer Service.• Customer Contract Management.• Financial Applications and Settlement.

Responsibilities:• Customer Service.• Stock Control.• Direct sales of products and services.• National Sales and Contract Management.• Debt Collection.• Equipment Recovery.• Launched NSW Distributor base.

Responsibilities:• Resourcing of assigned portfolio (up to 10000 man hours per week).• On-call 24/7.• Customer Service.• Manage a team of Roster Coordinators as well as assigned portfolio.

Responsibilities:• After hours operation of multiple guard sites.• Resourcing.• Security Patrol dispatch and coordination.• Alarm Monitoring and Response.• Contact Centre Operations.

Responsibilities:• Retail Loss Prevention• General Security Services• Static duties at high profile functions/buildings, including the U.S. Consulate General Sydney and the Royal Australian Army.