Omar Rommel Garcia Email & Phone Number

​To challenge the status quo... To plop, splash and shower fairness and equal opportunity in the world... Lluvia means rain... And our driving force at Lluvia Outsourced is to eliminate discrimination in the industry; may it be in the workplace, in any client and customer interactions, or with hiring and employment.We aim to make this difference by ensuring that race, color, gender, nationality or status is not a consideration in any relationships that we build. We hire based on skill and recognize greatness based on one's merits. Clients are not an exception either. We welcome anyone willing to work with us. Respect begets respect and that's what we only ask from you. Lluvia's objectives are to educate and spread awareness for these sensitive yet timely issues. We aspire to become a leader, an innovator and an example for others. We believe in the innate good and compassion in people and as cheesy as it may sound: "Here at Lluvia, we all love 'ya!"Our aim is to provide a pool of disciplined, efficient, and excellent staff to any company looking to jump start, boost or expand their business base. Animus We pride ourselves in having staff with the courage and determination to conquer any challenge. Scientia Work experience and industry knowledge plays a vital role in how we do business. Our management team hold more than 20 years of BPO experience in the fields of sales and marketing, customer service and financial processes. Thus, making sure that all quality standards are met, a well-established process is in place, and an abundance of mentoring and coaching available for any type of business. Gens Teamwork and camaraderie is a value highlighted in our group. We share industry-wide practices with all colleagues ensuring everyone is on top of everything, may it be technology or terminology. No stone is left unturned and we make sure that each of us succeeds. The success of one is the success of everyone in the team.

Canada

Ensure all client enquiries are handled in an effective and timely fashion.Maintain and improve our value proposition and high standard as being an industry leaderin client support.Ensure client expectations are met or exceeded on all communications with clients.Responsibilities:Handling all inbound client enquiries and communicating with clients via email or phone.Manage scheduled phone appointments with clients.Clearly communicating and managing escalated tickets to the necessary department(Development, Design) and back to the client.Constantly learning and enhancing one's skills and knowledge on the application andcurrent web standards.

Manage a group of Customer Service teams and ensuring processes are followedReceive and respond to Level 1 Customer questions via phone, email and app feedback Raise tickets to be resolved by Level 2 Technical Support Accurately record interaction with Customers on systemsMake authorized and accurate changes to Customer accountsMonitor and prevent the fraudulent use of credit cards and ride vouchersValidate Drivers using Android and iPhone handsets Communicate any and all key issues to ManagementAttend work on a rotating shift basis (including weekends, as necessary)Maintain product knowledge using published in-house training documents and toolsAttend team meetings and positively contribute to discussionsOther Customer Support functions which may be required from time to time.

• Managing and leading the project team. • Recruiting project staff and consultants. • Managing co-ordination of the partners and working groups engaged in project work. • Detailed project planning and control including: • Developing and maintaining a detailed project plan. • Managing project deliverables in line with the project plan.

* Create and execute project work plans and timelines and revises as appropriate to meet changing needs and requirements of the client in the lifestyle coaching industry.* Manage day-to-day operational aspects of the website, support and marketing.* Provide appropriate recommendations to the client on daily tasks and targets.* Lead project scoping.* Effectively communicate relevant project information to team.

Collections and Real estate property management

Fully edit, research and proofread the earnings calls of different companies in the NYSEProducing and editing content for the platformBeing a liaison to management and other editors and scopistsExcellent foundation skills: Excellent knowledge of transcription, editing and voice writing software.Excellent communication skills Attend meetings with colleagues, manager(s), the departments involvedMaintain up-to-date skills and information on various video and digital platforms and familiarity with current events and financial markets.Willingness and ability to use voice for voiceovers as needed.Excellent knowledge of file transfers, encoding and live feeds.