Ou Wen Yan Email & Phone Number

Sydney, Nsw, Au

North Sydney, Nsw, Au

Act as technology owner/lead for Salesforce Marketing Cloud and support the consumers and developers. SFMC solutions architect for Marketing team to advise, design and build automations via automation studio and journey builder with data integrated from Salesforce CRM as well as digital applications.Act as technology owner/lead for Qualtrics for customer onboards and customer service NPS, CES and CSAT.Act as technology owner/lead for Calendly for appointment setting capabilities for customers that integrates directly into CRM.Latest projects include email automation for digital mortgages application and customer portal applications.

North Sydney, Nsw, Au

Salesforce Marketing Cloud- Technical advisory to business- Technical support to business- Configuration and input in initial setup of MC environment including connectors to Sales Cloud and EpiServer CMS- Oversee branded email template build and handover to content teams.- Product test and build using Journey Builder and Web Studio- Oversee Lead Nurture program Support of innovation, Proof of Concept testing of new products, configurations and build of multiple digital tools.- Marketing cloud functionso Email Studioo Automation/Journey Buildero Web Studioo Analytics- LiveTiles- Klipfolio- Monsido- ExclaimerSharePoint 2010Admin, designer, solo champion. Support migration to Office 365 and move to LiveTiles front end.

North Sydney, Nsw, Au

Technology owner of Pricing Discretion Approval Framework- Design and develop tool to allow levels of approval process of discount of rate and fees.- Allow PDA to be entered on the go via iPads.- Build smart dashboards to find patterns and gaps in our product offering.Lead a project team to deliver a responsive web app for Pepper global enterprise innovations portal. Member of the Change Champions team on a brand new office building move. Change of setting, change of technology, move to activity based work environment.Lead developer and technology owner for • Pepper’s Australian retail broker website• AUSSIE partner websiteScrum master to an agile team of marketers, designers and developers on website rebuild project.Innovations/POC/Technology Initiatives/Rapid Prototyping Lead on:• EFSS – assessing between AirWatch, DropBox for Enterprise, Syncplicity, Covata & Intralinks, OneDrive• ESN - Yammer • K2 enterprise workflow solution.Technology owner for SharePoint 2010. Use in the company for:- Intranet- Team share and collaboration sites- Project collaboration sites- IT Change management - Enterprise Wiki & IT technical knowledge base and service catalogue- Trained power users/champions in various teams- Working with Infrastructure on migrating onto SharePoint Online and Office 365 for global collaboration capabilities.Completion of High Potential leadership program 2014. Acting as a Project Manager role for Mortgage broker mobile app project, leading a team of 4 high potential leaders.Heavy support for Pepper’s Product & Marketing and Sales technology needs: - Delivered Pepper's MDM (mobile device management) solutions and various involvements over Pepper's mobile applications (internal and external)- Project lead to deliver Secure Content Container for mobility to entire sales force and members of executive team.- Manage enterprise signature solutions to meeting rapid Marketing campaign needs with over 30 variation of signatures.

North Sydney, Nsw, Au

- Role out SharePoint 2010 company wideSharePoint 2010 specialist - responsible for all processes of rolling out SharePoint Intranet in the company including, design, development, administration and maintenance of Pepper Intranet via SharePoint.- Support developer and maintenance for retail website: www.pepperonline.com.au.NET platformMobile website: m.pepperonline.com.au, using NetBiscuit- Escalation for technical supportHeavy support for Pepper’s Product & Marketing and Sales technology needs: - Support Head of Marketing bring Graphic design functions in house.- Design and build technology solutions of Pepper’s email marketing. Including enterprise signature solutions, and bring eDM solution manageable in house.- Bring industry standard Adobe design and publishing functions in house.

North Sydney, Nsw, Au

Zurich, Ch

Ensure the average resolution of 65% of IT issues that comes through the call centre. Escalate jobs to the correct appartments if no solution is made. Supporting users from America, Hong Kong, Australia, London.

Innovations Architect

Bachelor, Engineering