Olivier Vaillancourt work email
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I am an experienced engineering manager with expertise in product development, technical leadership, and process optimization. I have a proven track record of planning, coordinating, and executing successful strategic product launches aligned to organizational objectives. I am deeply dedicated to self-reflection, personal improvement, and exceeding key performance metrics.RESULTS-DRIVEN, CROSS-FUNCTIONAL COLLABORATOR: I am a collaborative professional focused on building relationships to support highly effective teams, increasing productivity, and improving outcomes.CONTACT ME: olivaillancourt@gmail.comSpecialties:INDUSTRY SKILLS: ✰ Fintech ✰ Payments ✰ E-Commerce ✰ Technical Infrastructure ✰ Software Architecture & Design ✰ Roadmap Development ✰ User Experience ✰ Project Management ✰ Enterprise Design ✰ Cross-functional Leadership ✰ Product and Process Optimization ✰ Product Development ✰ Cloud Integration ✰ Operational Processes ✰ Quality Assurance ✰ Organization RestructurePROFESSIONAL ATTRIBUTES: ✰ Solutions-focused ✰ Organized ✰ Innovative ✰ Proactive ✰ Versatile ✰ Resourceful ✰ Detail-Oriented ✰ Dynamic ✰ Analytical ✰ Strategic ✰ Collaborative ✰ Motivated ✰ Excellent Communication Skills ✰ Self-Starter ✰ Leader ✰ Problem-Solver TECHNICAL SKILLS: C# .NET ✰ Rust ✰ JavaScript ✰ Typescript ✰ Node.js ✰ PHP ✰ MySQL ✰ PostgreSQL ✰ MongoDB ✰ Redis ✰ GCP ✰ AWS ✰ Docker ✰ Kubernetes ✰ C/C++ ✰ REST ✰ GraphQL ✰ Terraform ✰ CI/CD ✰ Jira ✰ Confluence ✰ Git
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Technical AdvisorFiskaMontreal, Qc, Ca -
Software Development ManagerWorkleap Apr 2023 - PresentMontréal, Québec, CaManaging feature development teams on ShareGate and the Workleap Platform. -
Technical AdvisorFiska Apr 2023 - PresentMontreal, Quebec, Ca
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Vice President Of EngineeringFiska 2020 - Apr 2023Montreal, Quebec, Ca• Led a department of hybrid and remote employees, including QA automation engineers, Infrastructure, Web and Mobile Application Developers, maintaining a 95% YOY retention and achieving 95% of all KPIs. • Reduced overall cloud infrastructure costs by 50% without impacting operational uptime and performance on KPIs by renegotiating contracts with cloud vendors, overhauling staging environments, and creating an efficient infrastructure. • Oversaw the launch of the company’s payment middleware on desktop and mobile, including Windows, macOS, and iOS, leading to a 50% customer growth YoY since 2019.• Ran a quality program to resolve withstanding defects that prevented the seamless production operations of the company's payment middleware, overhauled the product, and reduced failure rate from 2% to .0005%. • Recognized an opportunity to optimize the quality assurance process, disbanded the QA team, and integrated the QA function within the application development teams, improving the failure rate by 25%.• Drove operations and management of the legacy Loyalty Marketing SaaS solution, reduced costs by 30%, decreased downtime and errors by 50%, and improved lead time to resolve critical bugs from 3 weeks to 4 days. • Developed an internal knowledge base and compatible tools to allow customer service agents to troubleshoot and self-serve a larger number of issues, leading to a 30% reduction in customer service escalations.
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Senior Engineering ManagerFiska 2017 - 2020Montreal, Quebec, Ca• Led a successful engineering pivot from loyalty marketing to Fintech by launching a new merchant dashboard and reputation management product to 60K+ merchants.• Reduced engineering cycle time from 1.5 months to 2 weeks by implementing Agile processes, successfully eliminating overtime by 10 hours per week per employee, resulting in 100% retention and meeting 95% of KPIs.• Spearheaded an increase in QA End to End (E2E) testing coverage from 25% of product requirements to 70% by integrating the QA process as a first-class citizen of the company’s Software Development Lifecycle (SDLC).• Reduced customer service escalation response time from 2 hours to 15 minutes by implementing a 24/7 incident response coverage and ensuring on-call rotation was adequately staffed by altering compensation policies.Fiska formerly operated under the name Thirdshelf Loyalty Marketing until March 2019.
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Engineering ManagerKeaton Row 2014 - 2017New York, Ny, Us• Oversaw the 12-person distributed Engineering department with offices in Montreal and San Francisco, as well as the Canadian subsidiary. Maintained a 92% YOY retention, met 95%+ of KPIs.• Managed the development of the company's real-time chat-based e-commerce platform resulting in a 100% user base growth, MRR expansion to $1MM, average ticket size growth from $550 to $700, and a 20% increase in 12-month user retention.• Introduced and integrated in-house softline brands into our e-commerce operations, resulting in a 12% net increase in blended margin.• Represented the company to 4 prospective acquirers for a $35-$53MM valuation. -
Programming Team Lead & Full Stack DeveloperKeaton Row 2011 - 2014New York, Ny, Us• Day 1, first hire, bootstrapped the company's engineering department and conducted the full-stack development of the company’s online styling platform prototype which was used to recruit our first 25 stylists and 500 customers, raising a $1.6MM+ seed round.• Grew the engineering department to 4 full-time hires, established the company's Canadian Subsidiary and Montreal Engineering office, scaling the company's e-commerce platform to $400k MRR, allowing the company to raise a $6MM Series A funding.
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Lead Engineer & Co-FounderImeka (Formerly Mica) 2010 - 2011Sherbrooke, Québec, Ca -
LecturerUniversité De Sherbrooke 2009 - 2011Sherbrooke, Québec, CaTaught courses in Computer Graphics, Interactive Media and Computer Animation for the Computer Science department. -
Engine ProgrammerBehaviour Interactive 2007 - 2009Montréal, Québec, Ca -
Game ProgrammerBehaviour Interactive 2006 - 2007Montréal, Québec, Ca
Olivier Vaillancourt Skills
Olivier Vaillancourt Education Details
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Université De SherbrookeB.Sc. Imaging Sciences & Digital Media -
Université De SherbrookeMedical Imaging / 3D Visualization
Frequently Asked Questions about Olivier Vaillancourt
What company does Olivier Vaillancourt work for?
Olivier Vaillancourt works for Fiska
What is Olivier Vaillancourt's role at the current company?
Olivier Vaillancourt's current role is Technical Advisor.
What is Olivier Vaillancourt's email address?
Olivier Vaillancourt's email address is ol****@****row.com
What is Olivier Vaillancourt's direct phone number?
Olivier Vaillancourt's direct phone number is +191759*****
What schools did Olivier Vaillancourt attend?
Olivier Vaillancourt attended Université De Sherbrooke, Université De Sherbrooke.
What are some of Olivier Vaillancourt's interests?
Olivier Vaillancourt has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Olivier Vaillancourt known for?
Olivier Vaillancourt has skills like Javascript, Web Development, C++, Computer Graphics, Software Engineering, Git, Node.js, Github, Mongodb, C/c++, Html, E Commerce.
Who are Olivier Vaillancourt's colleagues?
Olivier Vaillancourt's colleagues are Arthur Wolff, David Bernard, Emrah Tay.
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