Gábor Ovajka Email & Phone Number

Budapest, Hungary

As a Business Analyst I am responsible for robotic process automation (RPA) projects of the Budapest GBS customer service departments (approximately 300 FTEs)My tasks include:• Leading ideation workshops, brainstorming sessions to prepare raw business ideas to become usable projects in the process automation pipeline by identifying automation opportunities and calculating potential benefit• Help stakeholders prioritize RPA ideas based on technical feasibility, complexity, expected benefits, and potential RoI • Create text-based and visual (Microsoft Visio) documentation of current and future processes• Combine automation with process improvement methods • Participate in solution design sessions with the software developer team and shape technical solution ideas to the particular business needs and work environment• Serve as a communication bridge between the RPA developer team and business stakeholders to make sure that the ongoing development meets business, user, functional and non-functional requirements• Collaborate with the GPO and PMO teams representing the automation team

Budapest, Hungary

• Line manager of 23 people• My team was responsible for the management of 400-500 received purchase orders daily across 3 regions and 8 countries• I rebuilt the team by hiring 6 new members and through change management I increased productivity and accuracy• During my time as a team leader, order management accuracy increased by 189,56%, from 83 correct orders/mistake to 240 correct orders/mistake• Managed to reduce average daily overdue order count by 64% and daily average held order count by 58% while reducing team working hours by 19%• Built exceptional relationship and trust with business stakeholders through common process improvement projects and mutual daily operative cooperation• I worked on various efficiency, compliance and customer experience projects with the respective front office teams• Worked as an SME and solution designer on a purchase order automation project for 13 countries• Due to the exceptional increase in team efficiency, dynamic temporary support could be provided to various other teams in the department with 10% of the team’s working hours benefitting other functions• Held mentoring sessions (40 hrs in total) for a colleague who aspired to become a team leader• I covered an other order management team leader’s vacancy for 3 months. During this interim period I was responsible for 37 people and 800-900 received purchase orders daily

Budapest, Hungary

Daily operative resource coordination, task delegationInterviewed more than 40 candidatesOrder entry automation project designer and champion, co-operation with senior stakeholdersE-invoicing rollout project member for Germany and SpainNew hire and intern development, integration, performance evaluation, improvement planning

Hungary

Daily operative resource coordination, task delegationHigh value order approval, advanced issue resolutionHold reduction and cross-support coordinationPPI support including ERP development, resource planning,shared knowledge base improvementDACH ERP superuser

Hungary

Order management according to quality and quantity KPIs, new hire training,Data-driven analysis and training series for complaint reduction initiativeYear-end promotion pricing tool creation to save hundreds of hours

Budapest

My task at GE was to manage the bank accounts of GE Healthcare across 14 European countries. This included monitoring account funding, supporting business partners in setting up transfer requests which comply with internal regulations to ensure quick and compliant invoice processing, and initiating funds transfers using the appropriate internal GE software or external banking platforms. Controllership was also a part of my daily tasks, I prepared daily KPI reports to maintain a low aged item count in accordance with the SLA. I also participated in simplification initiatives to review current practices and eliminate redundant tasks or to reduce unnecessary complexity within a particular process.

Budapest

I participated in various projects in English employed by Bakamo Social, which is a research company based on social listening. My tasks included analyzing social media messages, filtering the relevant ones and then categorizing them for further analyses and contributing ideas to the social listening report.

Budapest

I annotated social media messages according to their content employed by Meltwater kft.

Budapest

My task was to reach out to I.T departments of various companies across Europe to obtain relevant e-mail addresses where the client may send promotion regarding their newly developed ERP system.