Destiny Overman Email & Phone Number

Waterloo, Wisconsin, United States

Madison, Wisconsin, United States

Lewisville, Texas, United States

• Spearheading end-to-end project management, from initiation to execution, for multiple enterprise wide programs touching all 63 regions• Facilitating clear communication channels between Caliber Collision and external vendor to align project goals, scope, and expectations.• Leading cross-functional teams, including IT, operations, and finance, in defining project requirements,milestones, and deliverables.• Continuously evaluating project performance and soliciting feedback to drive ongoing improvements.

Memphis, Tennessee, United States

• Implemented new financing system that allowed seamless communication between Salesforce andAccounting loan processes• Successfully trained and mentored 20 accounting team members throughout development andimplementation of new financing system• Worked alongside HR teams to implement a new payroll system with minimal impact to payroll processes during year end• Communicated daily and weekly project status to Scrum teams and Senior Leadership throughout allproject phases

Memphis, Tennessee, United States

• Led the re-design and development of the Manage My Vehicle tool on autozone.com.• Worked alongside marketing teams as the Customer Experience Product Owner to maintain andimprove customer satisfaction on autozone.com.• Successfully maintained and prioritized product backlog by working with the necessary businessteams to understand timelines and needs.• Assisted in product road maps, requirements, UI/UX wireframes, features, benefits, and contentneeded to meet customer needs.• Led product demos to executive teams and business owners following the successful developmentand testing of new developments prior to implementation.

Memphis, Tennessee

• Assisted as Project Manager to expand AutoZone’s 6-digit SKUs to 9 digits - touched all workflows of IT, eCommerce, Fulfillment and Catalog• Successfully led the implementation of multiple Telecommunications initiatives ranging from AT&TMPLS into 6,000 stores to Genesys Call Center for 13 internal call centers• Led the implementation of electronic receipts into 6,000+ AutoZone locations - effort that involvedcombined workflows between IT, Marketing and Store Development• Worked closely with Project Management Office and Change Management team to implement agile practice into SDLC process