·Interpret job quote and deviated pricing approval documents and implement all pricing data into system by following established guidelines and procedures.·Provide monthly and ad-hoc reporting via Crystal Reports and queries to upper management and analyze pricing data to determine pricing strategies.·Lead business improvement projects by creating realistic timelines, maintaining detailed notes, and providing status to management.·Manage and process all national, regional, and customer-specific builder rebates.·Create and distribute highly confidential information including approval documents, territory price grids, and report data.·Determine opportunities to solve business inefficiencies and work closely with various departments to design technical solutions.·Maintain and update department procedures to ensure consistency and quality.

·Reconcile over $1.5 million in mutual fund fee payments per quarter via numerous channels·Generate monthly and quarterly invoices based on client-held assets for submission directly to fund companies via secure e-mail and vendor websites·Research requests submitted by relationship managers and clients via ticketing system, provide resolutions, and track for timeliness and accuracy·Utilized Microsoft Excel functions such as pivot tables and lookups to manipulate and format data files for upload to several databases.·Review fund agreements to research rate discrepancies and update rates accordingly to ensure accurate accruals·Responsible for reconciling several revenue control accounts daily to maintain accurate cash balances·Prepare net amount due and receipts reports for client distribution and reconciliation·Create training documents, demonstrate processes and systems, and provide feedback to Revenue Management team new hires

·Greeted numerous face-to-face visitors of varying levels and cultural backgrounds, including vendors, clients and new hire candidates.·Ordered and distributed office supplies for over 200 employees while tracking a fixed budget.·Responsible for coordinated printed materials for board meetings.·For billing purposes, accurately entered data and assigned packages to the appropriate department code.

·Promoted from Front Desk Agent to Reservations Agent within one year·Supported the hotel front office by providing daily reports and ensuring guest requests were accommodated in a timely manner·Generated and managed guest reservations

·Checked hotel guests in and out of hotel rooms with a professional and friendly demeanor·Collaborated with co-workers on department projects and problem-solving·Researched billing and corrected guest folios