A professional with intrapreneurial skills, proactive, collaborative, and resilient. With 8 years of experience working in Expansion and Operations environments, focused on scaling operations in markets or starting a product from scratch:- 8 years experience in Operations, in roles such as Customer Experience, Product, and Business Ops, and within these experiences, I have also accumulated 2 years in management positions;- Additionally, within these 8 years, 4 of them were spent in tech companies across different sectors such as Revolut, FlixBus, and OYO, being the first Operations employee in the latter two, helping these companies to structure and scale their processes from scratch in a hyper-growth scenario;- Launch and Expansion focused: scale market operations or start product from scratch;- Student and enthusiast of CX (NPS) and Product Management.