Owen V. Email & Phone Number

Dubai, AE

Amsterdam En Omgeving, Nederland

- Directed the onboarding of clients from initial exploration to deepening and from negotiation to process design phase, converted them from pilot to loyal (annual) clients through provision of clear briefings to the involved departments, tight communication lines and close client guidance in the start-up phase- Managed a team of 3 account managers.

Amsterdam, North Holland, Netherlands

- Doubled a client's investment and expanded international partnerships by reducing discrepancies between their online communications and those in the output of their direct marketing campaign, boosting sales results - Exceeded (key) clients expectations by securing continuous exchange of real time attrition figures via Power BI and the internal CRM.

Amsterdam, North Holland, Netherlands

- Executed client account management duties including, coordinating campaigns, fostering client relationships including weekly calls and monthly meetings to drive business growth and satisfaction.

Hoofddorp

- Acted as first point of contact for 40 physical therapy practices with a monthly subscription to the SpotOnMedics software and assisted management in day-to-day operations, including scheduling appointments, handling inquiries, and resolving client issues promptly.

Haarlem En Omgeving, Nederland

- Initiated B-to-C outbound calls to promote marketing campaigns, products, and services- Conducted regular monitoring and evaluation of outbound calls to assess agent performance and adherence to quality standards.