Ovin Monteiro Email & Phone Number

Bahrain

Aimed at creating a sustainable township, Diyar Al Muharraq envisioned Bahrain’s leading city of the future which master-planners brought to life through a line-up of projects. These projects encompass residential and commercial properties that conceive a modern, fully-integrated city and a vibrant community rooted in the lands of the northern shores of Muharraq and veined in breathtaking waterfronts of 7 islands and a total of 10 square kilometers of reclaimed land. The Diyar Al Muharraq project provides a diversified portfolio of residential, commercial and investment projects available for freehold and investment purposes.https://www.diyar.bh/en• Managed the Property Handover and the DLP process for the various project at the development.• This includes quality inspections of units, customer inspections, snag close out and liaising with the project consultant and contractors on the project delivery.• Jointly worked with the Facilities Management Team and the Infrastructure teams for the maintenance and improvement of the Common Areas.• The completed projects included 2196 affordable housing units (villas) in “DAO” and over 900 villas in the “Diyar Homes” Project. Currently 452 villas in the “Jeewan” project are being delivered.• Managed handover of 36 High end villas at the Al Bareh project which had a staggered completion• Drafted and implemented process improvements proposals including the customer interface process and the consultant-contractor processes.• Managed risk and complaints including escalations and special cases.• Worked in conjunction with the Project Management team on revising Completion – Handover process for the upcoming ‘Jeewan’ & ‘Al Bareh’ projects. This included Quality Assurance Processes, inspection processes, TOC processing and Delivery plan of the projects.

Dubai, United Arab Emirates

District One is a mixed-use gated community that forms a central part of the Mohammed Bin Rashid Al Maktoum City located at the heart of Dubai, Spread across 1,100 acres of greenery and centered around the magnificent Crystal Lagoon, District One is the synopsis for luxury lifestyle and upscale living in Dubai.https://district1.com• Primarily responsible for operations of the Community Management team & Service providers to ensure a well-managed community. • Managed Costs ensuring a saving on budgeted expenses of nearly 25%. This included deployment strategizing and negotiation with Contractors among other factors in year 1. • Developed Service Charge Budgets with the consultants reducing cost by more than 18%.• Effectively managed service providers by developing SLA’s and KPI’s as well as emphasizing the partnership rather than a Client Contractor relationship. • Coordinated with the Project Managers, Consultants and the Contractors on the delivery schedule i.e. BCC, TOC issuance, Quality Checks and overall readiness of the Villas and Mansions as well as the infrastructure related assets both physically and documentation wise.• Oversaw Handover operations and logistics to the end user.• Set up SLA’s, Policies and Procedures for Handover, Community Management Processes.• Managed property Inspections for pre handover with clients and jointly with the quality control team as well as periodic checks of units that were Not Handed over and liaised with contractors (internal and external) for remedial action.• Actively involved in interdepartmental review committees for document reviews, Contracts and Agreements amendments, Dispute resolution, design and development reviews.• Developed Maintenance guidelines, manuals and fact sheets for end users.• Actively worked with the procurement department for tender qualification documentation preparation as well as review of shortlisted service providers.

Bengaluru Area, India

• Create and Deliver systems and processes leading to client satisfaction• Implement QA and Handover Processes• Ensure Customer queries and issues are resolved• Handle special requests such as modifications – deviations from floor plans are coordinated with the Project team and implemented• Customer Inspection and de-snagging Coordination.

Dubai, Uae

• Created internal processes to streamline procurement and manpower costs thereby providing better analysis of project cost and future requirements.• Prepared and evaluated pricing options, recommendations on manpower requirements, outsourcing needs and logistics for meeting future contracts.

Dubai, Uae

• Managed the Seasons Community Located at JVC that consisted of 83 town houses and 2 G+4 building consisting of 677 apartments as well as retail units. • Developed guidelines on Fit-out, utilities subscription and the handover process.• Managed a team that effectively ran FM Services, Security, Housekeeping, AMC’s, DLP and the administration of the Owners Association against developed KPI’s and SLA’s.• Responsible for preparing the annual budget and managing expenses• Prepared monthly reports (financial and technical) for review by the Board.

Dubai, Uae

May’05 – Nov’05 Executive - Customer Service and Property HandoverDec ’05 – Feb’07 Property Handover SupervisorMar’07 – Apr’13 Manager – Property Handover & Quality ControlRoles and Responsibilities:• Developed Manuals and the Fit out guide specific to projects requirements • Stellar in devising policies, procedures and creating supplementary forms• Mapped process flows and recommended - implemented improvements• Set quality control standards and processes, SLA’s, KPI’s and conducted training• Ensuring customer satisfaction and enhancing the customer experience, Significantly increased resolution of homeowner complaints and issues• Oversaw handover of Projects: 4742 Residential and Commercial units as of April ‘13• Cohesively worked with multiple departments to manage the transition of projects from the development stage to handover – occupancy• Supervised operations of inspections, handover, DLP, post completion Customer Service.

Dubai, Uae

• Effectively managed projects post completion operations, carried out orientations with homeowners and the handover procedure after inspection• Served on the team that processed compensation claims on delayed projects • Adroitly involved in processing customer requests such as property deficiencies, special needs/alteration or additions in coordination with various departments

London, United Kingdom

This was a temping role encompassing general administrative duties including handling client queries; Coordinating assembly, dispatch and receipts of examination materials to various centers and institutes; Training new temps on archiving, assembly and dispatch, quality check duties; Processing re-evaluation requests and handling related correspondence.

Bangalore, India

• I was involved in Marketing the chain which consisted of twenty two 5 & 3 star rated Hotels and Resorts located across India, the group was relatively new to Bangalore City at that point.• Generating a monthly revenue target (of 500000 INR) from the assigned regions by selling Room Nights, the Hotels Conferencing facilities & Holiday Packages to corporate entities.• Maintaining an effective database. Liaising between the clients and the various regional sales offices to provide an efficient overall service.

Bengaluru Area, India

Meeting a monthly revenue target of 250000-500000, promoting the resort and its facilities to corporate entities for their conferences, meetings, room nights, team building events and other needs.• Sought new Members for the club facilities• Expand company’s client database through negotiations and corporate offers

Masters In International Business, Business Studies, Marketing, Hr, Finance

Masters in International Business

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 2

Pre University, Pcmc

Pre university