Owais Intesar Email & Phone Number

Xi'An, Shaanxi, China

Brand Strategy and Development: As Brand Manager at Swisstouches, I spearhead strategic brand positioning and direct new hotel developments across three properties. I support senior management in bidding processes and business development by conducting in-depth market research, feasibility studies, and designing detailed conceptual hotel plans. I collaborate with architectural and interior design consultants to uphold Swisstouches standards, enhancing the guest experience across both front and back of house.Pre-Opening Project Management: I lead pre-opening initiatives for multiple properties, partnering with third-party consultants on essential design elements (landscape, kitchen, laundry, low-voltage systems) to ensure brand alignment. I manage budgeting, planning, and execution of key opening activities, contributing to a 100% on-time project completion rate. I conduct quality audits, deliver staff training, and drive sales initiatives, achieving operational consistency and high customer satisfaction.Operational Efficiency: I developed a cloud-based learning management system to streamline training for over 200 employees, resulting in a 30% improvement in training completion rates and a 25% reduction in onboarding time. I established reporting mechanisms between property teams and corporate headquarters, ensuring alignment of daily operations with long-term brand objectives.Successful Launch of New Properties: I spearheaded the launch of three hotel properties, overseeing comprehensive brand integration and ensuring consistent guest experiences, which led to a 15% increase in customer satisfaction ratings within the first three months post-opening.

Miami, Florida, United States

VIP Guest Services: Coordinated luxury travel arrangements, private jet charters, and customised tours for high-profile guests, ensuring a flawless experience with 100% satisfaction from arrival to departure. Managed all aspects of VIP guest logistics, including transportation and personal requests, achieving a 98% guest retention rate for repeat high-net-worth clientele.Guest Relations ("At Your Service"):Resolved guest inquiries, issues, and special requests via in-person interactions, phone support, and GXP chat, maintaining a 95% guest satisfaction rating. Streamlined communication protocols between departments to ensure timely issue resolution, contributing to a 20% reduction in guest complaints.Housekeeping Supervision: Led a team of housekeeping attendants to ensure timely completion of tasks and adherence to high cleanliness standards, resulting in a 15% improvement in guest satisfaction scores related to room cleanliness. Monitored daily operations and conducted quality checks, optimising workflow and improving task efficiency by 10%.Reservation Management: Implemented a streamlined reservation management system, achieving over 95% booking accuracy and reducing check-in time by 25%, significantly enhancing operational efficiency and guest experience.

Zurich, Switzerland

Conducted detailed financial audits and reconciled daily transactions with 100% accuracy, improving financial reporting efficiency by 15%.Executed end-of-day accounting procedures, ensuring balanced books and reducing discrepancies by 10%.Managed guest check-ins/check-outs during night shifts, handling late-night inquiries and special requests, maintaining a 98% guest satisfaction rate for overnight service.Monitored the safety and security of the property, performing routine checks that resulted in zero security incidents during overnight hours.Ensured compliance with hotel policies and upheld operational standards, contributing to a 5% improvement in overnight operational efficiency.This role enhanced my expertise in financial accuracy, problem-solving, and guest relations, while honing my ability to perform under pressure and prepare for higher-level hotel management responsibilities.

Dubai, United Arab Emirates

Collaborated with the media development team to create engaging digital content, boosting hotel page engagement by 20%.Revamped the hotel website in partnership with creators, enhancing user experience and increasing online bookings by 15%.Trained as a barista by experts from Grandmother Coffee in Dubai, mastering specialty coffee preparation, which enhanced guest satisfaction and resulted in a 10% increase in café sales.Supported engineering and architecture teams by familiarizing myself with HVAC, heating, and water systems, performing basic maintenance tasks such as boiler repairs, and ensuring consistent water supply to all 66 rooms.Conducted daily room quality checks, contributing to a 98% cleanliness score in guest reviews.Led the process of securing a 3-star rating for the hotel, managing feedback, addressing corrections, and ensuring compliance with municipality standards, resulting in the hotel’s successful certification.Assisted with procurement, sourcing vegan groceries, FMCG goods, and maintenance products, optimizing inventory management and reducing supply chain delays by 15%.Secured collaboration deals with three local artisans, boosting monthly hotel shop sales by 25% and enhancing the guest experience with exclusive, locally sourced products.

Dubai

Conducted market analysis research that identified new client demographics resulting in a 25% increase in targeted marketing outreach effectiveness and improved customer retention rates.

Karāchi, Sindh, Pakistan

Forged long-term partnerships that increased client retention by 25% over two years by delivering specialized account strategies and leveraging CRM tools for personalized client engagement.

Beach View Building, Ground Floor, Bc-6, Block 4, Clifton Karachi

Facilitated the recruitment process, scheduling interviews and coordinating with hiring managers, contributing to a 25% improvement in time-to-hire by utilizing applicant tracking systems effectively.

Karachi, Pakistan

Proofread and edited 25+ articles per week for accuracy, grammar, and style, enhancing content quality and engagement for DawnNews' digital platform.

Karachi, Pakistan

Assisted in brand activation projects, utilizing data entry skills and Adobe Photoshop for creative asset development, contributing to a 15% increase in user engagement during promotional events.

Karachi, Pakistan

Streamlined inventory management processes over a 3-month period, improving efficiency by 25% through the implementation of a digital tagging system and contributing to seamless operational workflow.

Bachelors Of Science With Honours In International Hospitality Management, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management

Diploma, Hospitality & Tourism Management, Diploma

International Baccalaureate, Buisness And Administration

Middle Year Programme

High School, Business And Administration

O levels