• All aspects of user and license management including new user setup/deactivation(60 days), roles, profiles, permissions, public groups• User support tickets• Identify and gather requirements from users and stakeholders• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports• Monitor user adoption• User training and creating training materials• Creating reports and dashboards• Updating HR Grouping to ‘GSS Manager'• Working on ad-Hoc request data management, Data Loader activities.