Owais Chaudhry Email and Phone Number

- Delivering impactful product demonstrations to private sector (midmarket & commercial) as well as public sector (SLED and Federal) customers, showcasing the product’s value through value selling and aligning its features with the customers specific needs and objectives- Pivotal in expanding public sector and mid-market segments, spearheading growth initiatives and enhancing sales processes, leading to a 200% increase in public sector sales- Demonstrating technical leadership by providing proactive solutions, sharing thought leadership on industry trends and delivering results that exceed customer expectations- Collaborating closely with sales and product teams to craft compelling responses to RFPs/RFIs and SOWs, leveraging extensive technical knowledge in ITSM, SaaS, IaaS, networking, cloud computing, and cybersecurity - Leveraging advanced knowledge of HTTP, REST API, Active Directory, SSO and security frameworks, such as FedRAMP and HIPAA, to facilitate integration, security and data migration requirements with existing vendor platforms- Partnering with Account Executives and Customer Success teams to devise effective sales strategies for both new and existing customers - Providing expert guidance to customers on the most suitable product implementation options, including recommending appropriate partners and Professional Services, to ensure seamless customer success and streamline adoption - Conducting informative webinars for public sector customers, highlighting emerging trends and best practices to elevate the overall customer experience - Creating comprehensive Proof of Concepts (POC) by engaging with prospective clients, accurately identifying their specific needs and pain points, and crafting compelling solutions to address their concerns - Working with partners on Zendesk configurability to satisfy IT Service Management (ITSM) requirements such as Asset Management, Software Lifecycle Management, Change Management and CMDB

- Consulted with federal stakeholders to diminish agency threat exposure, enhance visibility into the federal cybersecurity landscape, and fortify federal cybersecurity response capabilities- Achieved consistent and secure data ingestion into Splunk by integrating diverse leading cybersecurity platforms, such as CyberArk, Tenable, Forescout, SailPoint, and RSA Archer - Led stakeholder engagements encompassing various program capabilities, such as hardware and software management (HWAM), configuration of security settings (CSM), identity and access management (including trust determination, credentials, and authentication), network security management, and data protection management (encompassing discovery/classification, data loss prevention, and data breach mitigation)- Conducted technical demonstrations for key organizations including Department of Homeland Security (DHS), US Dept of Agriculture (USDA), Department of Energy (DOE) and the Treasury, effectively showcasing Booz Allen's Continuous Diagnostics and Mitigation (CDM) initiatives and aligning with client business requirements- Conducted comprehensive training sessions for over 300 customers, equipping them with the skills to utilize the RSA Archer dashboard and CDM tools, facilitating compliance visibility and streamlining technology touchpoints across legacy agency systems- Inspected application and system logs to investigate networking issues with load balancers, firewalls and servers- Extracted information from SQL databases via custom SQL queries to assess data accuracy and quality- Inspected application and system logs to investigate networking issues with load balancers, firewalls and servers- Led Windows and Linux virtualization deployments to scale and upgraded existing infrastructure including hybrid and virtualapplications via Shell and Python

• Responsible for enabling CISO visibility into federal agency security posture via advanced monitoring and data visualization technologies. This allows real-time, actionable insight into over 400,000+ devices, replacing 20+ disparate legacy security tools• Executed technical demos for the Dept of Homeland Security (DHS), USDA and FAA, showcasing Booz Allen Hamilton’s efforts on CDM and the dashboard, which has resulted in additional contracts with the federal government• Educated over 300 customers on how to leverage the Archer dashboard to gain compliance visibility, thereby reducing the need for multiple technology touchpoints and redundancy across legacy agency tools• Conceptualized engineering solutions for the Archer platform to display critical, at-risk device information of the US Department of Agriculture’s (USDA), Federal Aviation Agency’s (FAA) and the Treasury’s cyber infrastructure. This has allowed stakeholders to take immediate preventive action against foreign and domestic cyber threats• Leveraged the dashboard to perform vulnerability assessment, misconfiguration monitoring, security compliance, and access and identity management to identify who and what is on the network and subsequently secure those assets• Augmented Archer system performance by optimizing the SQL database and reducing server load, resulting in 30% decrease in customer response times• Cultivated and maintain solid relationships with various CDM tool owners, including Splunk, Tenable, BigFix, Forescout, and CyberArk, as well as SOC analysts, Project Managers, and Solution Architects in order to coordinate data integration and data quality efforts across the platform• Accountable for sustaining FISMA (Federal Information Security Management Act) and AWARE (Agency-Wide Adaptive Risk Enumeration) scoring on the dashboard to determine agency-wide cybersecurity health down to the individual device level

• Functioned as Senior Support Engineer, providing solutions and support to 100+ Fortune 500 customers, as well as small-to-medium business customers.• Aligned with Professional Services, Continuous Engineering (CE), and Quality Assurance (QA) teams to create solutions to resolve unique customer software issues.• Organized daily meetings with customers via teleconferencing in order to communicate status updates and report critical findings. • Utilized Salesforce CRM to update and coordinate issue tracking, thus reducing closure times by several days down to a maximum of 72 hours.• Fostered positive customer relationships with key stakeholders by maintaining business relationships and recommending additional features to enhance customer usage of the Archer platform.• Maintained a secure method of control of customer instance databases for testing within RSA Archer SaaS lab environments to ensure customer-client trust.• Documented and submitted engineering defects and feature requests into JIRA for CE to further troubleshoot, resulting in added functionality and enhanced customer satisfaction.

• Supervised network and system administration functions of over 50 physical and virtual servers and databases, as well as more than 200 PCs across Windows and Linux platforms. • Achieved a 15% increase in systems performance by upgrading and replacing aging systems within pharmacy operations, enabling production of 15,000 new pharmacy scripts quarterly.• Resolved client requests through the ServiceNow ticketing system with a consistently high level of customer satisfaction and expedited turn-around time, reducing ticket resolution time from several hours to 30 minutes.• Acquired feedback and assessed needs from internal business units, conceiving solutions to solve software and hardware issues, as well as increase efficiency for fulfillment facility.• Orchestrated testing, system-wide upgrades, and critical security patching of PCs and servers from major cyber threats, such as the WannaCry and EternalBlue ransomwares.• Carried out automated system updates and system configurations via batch scripts to servers and PCs within the production facility, minimizing system downtime and enhancing system security.

Liaised with staff on security issues, authenticating and authorizing users within Active Directory.Deployed and installed software via Microsoft System Center Configuration Manager (SCCM).Imaged and deployed laptop PCs to new and existing clients.Assisted in moving client hardware to different floors or rooms as needed.Secured and configured printers on a district-wide print server with TCP/IP protocol.