Owanari Lolomari, Acicrm Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Nigeria

Nigeria

Nigeria

• Regular update of clients’ database with newly received and verified details. • Dispatch of clients welcome package immediately an account is created. • Researched and gathered information on company’s position in the industry. • Client complaint resolution within the shortest possible time with immediate communication of progress ton clients. • Responsible for placing birthday and wedding anniversary calls to clients and generating reports of same to Unit Heads.

Abuja, Nigeria

• Maintained the work structure by updating job requirements and job descriptions for all positions. • Prepared employees for assignments by establishing and conducting orientation and training programs. • Counselled and disciplined employees and conducted a monthly job appraisal exercise. • Managed vendor relationships and supervised office operations. • Maintained personnel files; facilitated staff development and training opportunities. • Staff recruitment, retention and terminations.

Abuja

• Interacted with clients to provide them with information on products.• Kept records of customer interactions and transactions.• Attended to customers complaints and handled them.• Provided feedback on the efficiency of the customer service process.• Followed up on customer interactions.• Clerical tasks• Processed orders, forms, applications and requests.• Maintained customer records by recording and updating account information.• Responded promptly to customer inquiries• Referred customers to supervisors and managers.• Prepared and distributed customer activity reports.• Listened and responded to customers’ needs and concerns.• Sourced for new clients• Obtained and evaluated all relevant information to handle product and service inquiries

Ogun

• Submitted product orders to management.• Made appointments to meet new and existing customers.• Made presentations to promote new products and special deals.• Understood your customers’ needs• Monitored competition by gathering current marketplace information on pricing, products, new products, etc.• Kept in contact with existing customers in person and by telephone• Recorded orders and sending details to the sales office• Recommended changes in products and policies by evaluating results.• Monitored competitors and the products they are offering.• Resolved customer complaints by investigating problems and developing solution.• Maintained professional and technical knowledge of products.• Maintained records on customer sales.

Postgraduate Degree, Accounting And Finance

Bachelor Of Science (B.Sc.), Business Administration And Management, General, Second Class Upper

Activities and Societies: Project One Million Souls Sanctuary Unit • Financial Secretary/Treasurer, Project One Million, 2013. • Logistics.