Owen Abrams Email & Phone Number

I’m a food service leader with demonstrated success implementing initiatives to measurably improve restaurant performance. I am a profit-builder – controlling costs by reviewing financial statements, identifying possible efficiencies, and developing strong teams capable of, and committed to, delivering results.Throughout my career I have learned that ensuring customer satisfaction is a sure and organic path to business success and growth. I follow a philosophy of making sure each customer leaves happy – anticipating needs to solve issues and head off complaints before they even arise. One of the ways I achieve this is by empowering team members; creating a positive work environment even when timelines are tight and stakes are high.As a manager and business leader I enjoy the challenge of gathering facts, analyzing information, and devising effective solutions. Some success stories include:* Strengthening performance in a struggling market; achieving five per cent annual sales growth and receiving two “Store of the Year” nominations.* Successfully opening a new location by developing and implementing a recruitment plan and job fair to attract and hire service and kitchen staff; training and developing a high-performing 130+-member team.* Increasing efficiency and productivity by introducing updates including video screen requisition for production areas and iPad ordering at the table.When not working I love playing golf, and also take pleasure in delighting (or torturing) those around me with dad jokes and puns. Knowing how to take a break and have a laugh re-energizes me to give my all at work, and also helps me relate to my clients.To discuss how my experience and skill set may be a perfect fit for your organization, please connect with me via LinkedIn or contact me directly at 780.239.6936

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  Dale Carnegie Training