Owen Atkinson Email & Phone Number

Darlington, Gb

Head of Delivery for Arum products and services globally across the Collections & Recoveries lifecycle.Accountable and responsible for leading a delivery team for Arum solutions across all industry sectors. Responsible for Arum vendor and supplier partnerships and managed service offerings to our clients.We pride ourselves on successfully delivering best practice consultancy and system implementation projects and support along with managed service offerings and resource augmentation to our clients based on our 25+ years experience as a business and specialism of being the largest truly independent Collections & Recoveries consultancy.Subject matter expert in the Credit Risk and Collections industry with over 17 years of experience working with some of the world’s largest organisations.

United Kingdom

Uk

Arum is the only truly independent company offering services across the credit management lifecycle, partnering with both the private and public sectors.We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections and recoveries software landscape, including benchmarking analysis across 30+ system vendors.Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.Our team includes highly experienced operational and programme directors, project delivery leads and implementation experts, the majority of whom started their careers within the financial services and government sectors and have a passion for sharing their knowledge and expertise.Headquartered in London and with clients spanning more than 20 countries worldwide, we work across financial services, utilities and telcos, central and local government, and the debt purchase and recovery supply chain.

Uk

Arum is a London, Edinburgh and Dublin based consultancy, providing independent and specialist services to an international, primarily blue-chip client base in banking, utilities, BPO and financial services sector. Concentrating on debt collections and recoveries, our team is focussed on assisting clients by:• Improving cash flow• Decreasing bad debt charge / provisions and cost to serve• Being compliant with legislation• Utilising technology• Treating customers fairly and wellWe strongly believe that good debt collections and recoveries help deliver positive outcomes for the customer and creditor. We have a hand-picked team of highly experienced experts, and our ability to deliver a complete end-to-end solution from in-house resources is, we believe, unique within the market.Arum’s vendor-independent expertise includes credit management, debt collections and recoveries strategy, operations, data, analytics, communication channels and very strong systems capability.

United Kingdom

United Kingdom

Arum is a niche consultancy providing independent specialist solutions across Collections & Recoveries and Software DevelopmentWe work hard supporting our clients to solve their business challenges and achieve their objectivesOur Collections & Recoveries expertise covers strategy, process, operations and systems.Our software team design, develop and integrates user-centric software applicationsOur clients include global retail banks; utility companies; debt collection agencies; business process outsourcers (BPOs); and the technology sector; to name a few.We are a strong team of professionals with extensive expertise and real operational experience, committed to supporting our clients.

Durham, United Kingdom

• Responsible for the Tallyman Collections System v3.6.1• Strategy Analysis, Recommendations, Creation, Development and Production• Introducing new Collections methods and techniques• Support with the creation and development of the Credit Risk Data Warehouse• Support with the development and implementation of Experian's PowerCurve• Responsible for driving initiatives to reduce Bad Debt Charge (BDC)• Responsible for the management of Live and Final Debt

Darlington, United Kingdom

• Responsible for the Tallyman Collections System v2• Credit Risk Strategy Recommendations, Creation, Development and Production• Analysis of data via SAS, SQL, Oracle and other data sources and languages• Analysing data for behavioural characteristics for successful and effective Collections strategy paths/steps• Responsible for reporting Churn and improvements toward the reduction of churn and retention of customers• Support with the development of the Credit Risk Data Warehouse maintained in SAS• Outbound Dialler Management using Genesys Systems along with Avaya Mosaix• Supported the development and integration of Genesys Dialler, replacing Avaya Mosaix• Responsible for Debt Sale portfolios• Driving operational and FTE improvements via system development, streamlined processes and operational bonus re-modelling

2 A Levels, Information Technology

Education record