Owen Chen Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

• Installed, configured & troubleshot of Active Directory (AD), DNS, DHCP, Group Policy onWindows 2012 Server
• Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues, including networking(Cisco), firewall(Fortigat & Snoopwall), backup(BackupAssistn & Veeam ), monitor(PRTG Network Monitor).
• Provided inter-clients with efficient support – responded to tickets, phone calls, emails, and in-person requests

Beijing City, China

• Led a 10+ person outsourcing operation team to support multiple systems deployed on 300+ servers (Linux/Unix/Windows) for China CITIC Bank
• Maintained production server environments at system and application availability level of 99.9%
• Provided 2nd level operational support in accordance to service level agreements
• Recommended corrective action, including restarting services and rebooting servers to restore systems during an outage
• Escalated production incidents to application team and/or senior management
• Ensured Server Ops environment hardware and software is properly documented, software licenses and registration, equipment location and maintenance logs are kept current

Beijing City, China

• Provided IT application support for China Construction Bank to ensure application reliability and usability, including E-Bank, Debit Card system, IMEX trade finance system
• Performed, provided guidance and assisted in the support of highly complex production environments, including operating system middleware and infrastructure component configuration
• Performed regular maintenance activities (patches, service packs, upgrades)
• Analyzed transaction volume and system utilization to plan storage capacity management strategy
• Coordinated with development team on application upgrades and managed software releases
• Performed problem analysis and resolution

Beijing City, China

• Delivered China National Advanced Payment System for China Construction Bank from business requirement analysis, system design, development and implementation
• Designed, developed and implemented internal CMS (Content Management System) with Linux + Apache + Tomcat + MySql + Jsp for information sharing and employee interaction
• Developed a POC BI platform by Crystal Report as company offering for banking industry
• Translated business requirements into database designing, including conceptual, logical, and physical data modeling with PowerDesigner
• Materialized database tables, built indexes and views, and optimized data structure to support applications
• Extracted, transformed and Loaded (ETL) data between systems by developing customized stored procedures and triggers

Beijing City, China

• Developed and implemented Meterage System for Civil Aviation Administration of China with Solaris, Oracle, ProC and SAS
• Redesigned and developed International Balancing System for China Communication Bank with Sybase and PowerBuilder
• Delivered Teller System for China Construction Bank from business requirement analysis, system design, development and implementation with C/ESQL and Informix

Bachelor Of Science In Information Management

Activities and Societies: 1993 Second Award of Mathematics Modeling Competition of China

Education record

Education record