- Supervise and lead a team of 70 desk assistants- Ensure seamless operations, including desk coverage, access control, and response to resident inquiries- Oversee scheduling, shift assignments and performance evaluations to optimize staff productivity- Developed and implemented staff recognition initiatives to decrease employee turnover

-Supervise a diverse group of residents including student athletes-Communicate efficiently and work closely with a tightly knit team of other Resident Assistants -Provide mentoring and guidance to residents in a secure environment -Create monthly activities and educational programs to further enhance residents’ housing experience -Generate detailed documents for multiple incidents proficiently

-Promoted twice, from Courtesy Clerk to Cashier to Front End Supervisor within one year-Interacted with customers and provided consistent quality customer service-Increased responsibilities to include handling money, opening supervisor shifts and overseeing front end and self-checkout.-COVID-19 Action Team; acted as Front-End Greeter to enforce COVID-19 protocols and increased shifts to accommodate need for additional support