Program Manager, Computer Systems Institute, Charlestown MA, 2017 and Allston MA, 2018-present• I have worked as an Adjunct Instructor at CSI since Jan. 2016. When ITT Tech closed in Sept. 2016, the Academic Dean personally invited me to apply for the Program Manager position as I was a known entity and she believed I had the requisite talent, desire, team-building skills and drive to succeed in that position. I worked as the Program Manager in Charlestown for one year, instituting trainings so policy implementation was consistently applied and presented PowerPoint presentations to the faculty and staff on this topic, and innovated a tracking system so that all Curriculum Practical Training sheets could be verified and easily retrieved, greatly streamlining a previously inefficient process.• In 2018 I moved to the same position at the Allston campus, which is more autonomous and where I am more directly responsible for campus outcome measures• Allston campus matrices are trending upward, including student retention, instructor retention, student recruitment, average GPA, etc.• This year, there is a reported greater sense from the students, instructors and staff of teamwork, accountability, commitment and communication as a whole at the Allston campus.• The CSI student body consists entirely of international students, requiring the Program Manager to have working knowledge of F-1 visa and I-20 and SEVIS requirements, as well as the rules and conditions governing CPT and OPT (Curriculum Practical Training and Optional Practical Training) which allows international students to be employed in the U.S. under certain conditions• In addition, it also requires sensitivity and awareness when communicating with individuals of various cultural, religious and ethnic backgrounds, a skill I first developed while living and working professionally in Brazil for 4 years.

Professional Teacher/Instructor, 15+ years of experience in the U.S. and internationallyAs a classroom instructor, one needs to rely on a variety of direct and transferrable skills to be successful. Some are apparent such as creating rapport with students of different learning styles, creating rapport across cultural and ethnic boundaries, public speaking, motivation, leadership, the ability to encourage critical thinking and problem solving and so on. Others such as time management, empathy, providing guidance and direction, lesson planning and independent research and the like are also important skills in a successful teacher’s repertoire. In the U.S. and Brazil I taught primarily young adults and working professionals. With this audience, it is critical to earn respect, be viewed as an authority or expert in the field, be confident yet approachable, to encourage interaction and participation, and retain control of the classroom.• Assistant Professor, University of Western States, Portland OR, 1996-2001Full-time Staff Clinician in the Student Health Center, assisting interns as they treated patients, while encouraging communication, compliance, evaluation methods, diagnosis and treatment procedures.• Adjunct Instructor, Science, Bristol Community College, New Bedford and Fall River MA 2008Taught physiology and biology courses with labs to community college students.• Adjunct Instructor, Middlesex Community College, Bedford and Lowell MA, 2009Taught anatomy and physiology courses with labs to nursing/health career students.• Adjunct Instructor, Cambridge College, Lawrence MA, 2011Taught anatomy and human services courses to students pursuing health, social work, counseling or teaching careers.

• Associate Professor, Universidade Anhembi Morumbi, Sao Paulo Brazil, 2002-06Wrote the entire extremity evaluation, diagnosis and treatment course (one year in length) and taught students the techniques described, including working on practical skills to evaluate and treat extremity conditions, while encouraging critical thinking and problem solving.• Adjunct Instructor, University of Phoenix, Westboro and Braintree MA, 2012-2015Taught various business and communication courses to undergraduate and graduate students.• Adjunct Instructor, Computer Systems Institute, Charlestown MA, 2016-presentTaught ESL and business-related courses such as MS Word and Excel, Social Media Marketing, Business Management, Business Administration to international students.Additionally, while studying for my MBA, I was working a full-time job while also working a 2nd job as an Adjunct Instructor. This was in addition to being a parent and husband. Many nights my study sessions ended after 2 PM. I graduated with a 3.95 GPA and concomitant with the hard skills I developed, I also improved my time management, organization and planning, attention to detail, independent research, creative problem solving, team leadership and proved I can accomplish what I set my mind to.

Registrar, ITT Technical Institute, MA, 2014-2016.• Technically proficient with databases such as Astra, S3 and IRIS• Analyzed and used databases to develop schedules and allocate resources to maximize efficiency• Planned schedules 6-9 months ahead to ensure students would stay on track with classes and graduate without delays• Had highest average section size in MA in over 4 years• Achieved STAR status with management team for 2 consecutive years as Registrar (meaning top 10% in measurable management matrices out of 133 schools; on average, only 13-15 schools/year achieve STAR status and our team did it twice. We were on track to do it for a third time but the corporation was closed before year's end.

Admissions Representative, ITT Technical Institute, MA, 2008-2014.• Consistently one of the top producers for 6 years (24 quarters of starts)• Won numerous awards for production and quality, including Representative of the Year 2012• Consistently one of the top referral generators (using customer service, follow-up and genuine interest in the success of my students)• Did outreach presentations on my own to generate additional referrals (high schools, career centers, etc.)• Maintained consistently high retention rate, because my students clearly understood the objectives of their education, the available possibilities and opportunities, what was expected of them, and how to be successful as a student• Showed enthusiasm and passion for the job• Promoted to management as Registrar in 2014.

Clinic Director and Associate Professor, Universidade Anhembi Morumbi, Sao Paulo Brazil, 2002-2006• Lived and worked as a professional in a foreign country, learning the language fluently and navigating the customs, social conventions, cultural diversity, etc. that is part and parcel of that experience• Interacted successfully with people of various social and cultural backgrounds in my non-native language, developing a high sensitivity and awareness of social and cultural mores• Became a highly respected and valued member of the university’s academic community• Developed and implemented clinical policies, procedures and protocols• Had significant input into curriculum development, writing and then teaching the entire one year extremity diagnosis and treatment course• Observed 100+ interns as they treated clinic patients with real health conditions, offering constructive feedback and encouraging critical thinking and problem solving• In the classroom, had among the highest attendance/class participation percentage in the entire university.