Owen Dare Email and Phone Number
Business Impact Experience:- Have held E2E accountability for the orchestration of major customer projects and the service metrics associated with driving positive customer, business and revenue outcomes.- Have delivered successful operational outcomes, with a Right First Time agenda to ensure minimal financial and timescale impacts upon the project and customer.- Have held responsibility for maintaining the highest level of attention to safety and best practice including role-modelling of behaviours and organisational values.- Have led, set direction, motivated, empowered and inspired both a field and desk based team across multiple sites, nation-wide.- Have ensured the right operational capability exists within teams to deliver world class service through recruitment, coaching and leadership.- Held lead role for VMO2 during King Charles' Coronation, supporting local and national government in the preparation, securing and presentation of the route of the Coronation, as well as acting as contact for emergency responses regarding VMO2 network on route.- Currently representing VMO2 within the National Infrastructure Crime Reduction Partnership- Currently representing VMO2 in the utilities operational working group for the Department for Science, Innovation and Technology's "Flexi-Permit" scheme.Skills:- Track record of delivering and exceeding targets in a service operation environment.- Highly experienced stakeholder engagement.- Expert negotiation and influencing skills.- Confident communicator.- High level of experience in networking.- Able to create and maintain strong relationships with direct and virtual teams.- Team player who collaborates well with others.- Strong performance leadership, management and coaching skills.- Good understanding of regulation changes to ensure commercial recovery is achievable.- Effective decision making in complex and conflicting situations.- Experienced ambassador for change. - Financial acumen- Learning and Development related skills to allow effective training, leading and coaching.
Virgin Media O2
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Statutory And Streetworks ManagerVirgin Media O2 May 2024 - PresentCardiff, Wales, United Kingdom- Support and manage a team of subject matter experts working to sustain statutory adherence within Streetworks, representing Virgin Media O2's Field, Planning, Civils Build and Compliance departments. - Support and liaise with internal departments, external partners and Local Authorities in order to ensure adherence to streetwork related legislation (NRSWA, TMA, TCPA), whilst working towards improving our working methods and processes.- Provide support to the business around Section 74s and Fixed Penalty Notices (FPNs)
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Stakeholder Liaison Senior ManagerVirgin Media O2 Jul 2022 - May 2024Reading, England, United Kingdom- External and internal stakeholder management including liaising with local authorities to mitigate and prevent delays to build programmes.- Act as a consultant on local government for Network Expansion, applying expert knowledge to provide intelligence and internal briefings. - Develop strategic partnerships across external and internal stakeholder groups to support the aims and objectives of Network Expansion.- Ensure that local authorities are briefed and updated on Virgin Media O2 build plans, working with the Regional Affairs team.
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Regional Operational ManagerOpenreach Jan 2022 - Jul 2022Wales And The Marches- Own operational responsibility for management of a multi-site, field based team who are responsible for the end to end management of network diversionary schemes and complex damage cases. - Responsible for driving operational performance and safety as well as the supervision of diversionary schemes, ensuring contract and DL delivery. - Accountable for attending regular site meetings with clients for major schemes in conjunction with other utility companies as per client’s requirements. E.g. Local Highway Authorities, Developers, Council, Utilities, Government Agencies (National Trust), Business & Residential customers.- Responsible for surveying, planning, delivery and accounting for all non-contestable network shifts. E.g. F625 Programme, DNOs, Major Infrastructure Repairs, Demolition Site Clearances. - Accountable for working alongside the H&S team and Network Integrity & Regulatory teams to execute a solution which minimises all associated risk to our business during complex network rearrangements (maintenance or damage cases) such as major temporary or permanent diversions.- Responsible for projects varying from small scale projects c. £5-10k to large scale projects c. £5-10m. -
Area Allocation ManagerOpenreach Mar 2021 - Jan 2022Cardiff, Wales, United Kingdom- Lead, set direction, motivate, empower and inspire a desk-based team of 30+ people across several sites. -Manage stake holder expectations, working towards agreed upon performance targets to build and maintain strong customer-centric relationships.- E2E accountability for the orchestration and allocation of work with the right priority to the area/patch teams across Openreach’s fibre and copper portfolio- Implementation of the desk site strategy and the service metrics associated with driving the customer and business outcomes.- Translate and roll out the transformation roadmap within lead Area ensuring all key measures of success are met in accordance with plan.- Participate in customer and industry forums, where directly relevant to area. - Act as an SME for the team, demonstrating customer centric approach.- Deliver area specific Allocation RFT improvement programme for Fibre and Network Delivery including major customer projects, ensuring the desk team is supporting on time with customer requirements and successful field delivery.- Ensure the right operational capability exists within the team to deliver world class service through recruitment, coaching and leadership of an Area control team.
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Interim Regional Learning ManagerOpenreach Oct 2020 - Mar 2021Newport, Wales, United Kingdom- Lead a team of L&D trainers across multiple sites to deliver great learning and skills to our internal customer base.- Co-ordinate staff resource whilst utilising financial control of budgets to maintain highly effective training delivery as well as develop brilliant training facilities. - Lead facility safety through co-ordination of work to Facilities team members, conducting site risk assessments and ensuring adherence to site safety policies.- Performance manage L&D trainers through safety checks, quality training & learning assessments and producing coaching plans to improve or upskill individuals to meet performance or customer demands.
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L&D TrainerOpenreach Mar 2018 - Mar 2021Newport, Wales, United KingdomTo deliver/facilitate innovative, inspiring, interactive, impactful and customer centric quality training, right first time for the business and our customers.
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Field EngineerOpenreach May 2016 - Mar 2018Swansea, Swansea, United KingdomPhysical maintenance, repair and installation of telecommunication equipment across a wide variety of locations, environments and situations.
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Customer Service AdvisorBt Jan 2016 - May 2016Swansea, Swansea, United Kingdom
Owen Dare Education Details
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Learning And Development -
PearsontqLevel 3 Diploma -
Swansea UniversityHealthcare Science In Respiratory And Sleep Physiology
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Lewis School Pengam
Frequently Asked Questions about Owen Dare
What company does Owen Dare work for?
Owen Dare works for Virgin Media O2
What is Owen Dare's role at the current company?
Owen Dare's current role is Experienced People and Operations manager with senior experience | Trainer and Coach | Change management and process implementation | Senior external and internal stakeholder management.
What schools did Owen Dare attend?
Owen Dare attended Cipd Qualifications, Pearsontq, Swansea University, Lewis School Pengam.
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Owen Dare
Independent Consultant At O T Dare Joinery Consultant/ Director At The Joinery Network LimitedGreat Notley2mumfordwood.com, mumfordwood.com
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