Senior Visual Producer
Current- Lead all multimedia strategy and content including (how-tos and instructional videos) across YouTube, onsite and social with the purpose of making it easy to shop and self-serve online- Drove over 100% increase in video views though A/B testing, SEO insights, and optimization of key KPIs such as CTR, avg watch time, engagement, ranking and competitive analysis- Partner with customer service and sales teams to rollout helpful content, increasing “first time right” scores, while reducing interactions per order and product remake rate- Conducted RFP, built business case and led cross-functional technical migration to Brightcove video hosting platform for four e-commerce websites including more than 2,000 video assets - Develop video templates in AfterEffects and Premiere to streamline and expedite multimedia content production- Direct, coach and scout a variety of talent both in person and online including influencers, paid actors and customer service brand ambassadors- Manage end-to-end production process in-house and across 3rd party studios from strategy, budget and talent negotiations, content development, production and editing, as well as distribution and post-launch measurement