Successfully managing a number of projects encompassing setting up workstations for clients with PCs, Macs, phones and laptops, installing software and operating systems on client computers. Communicating effectively with customers, resolving all computer hardware and software, printing, installation, word processing, email and operating system issues, installing, maintaining and resolving virus and malware issues. Delivering excellent services, whilst setting up equipment for clients, installing cables and hardware, setting up and configuring hardware and software on company equipment. Proficiently delivering daily onsite support, restoring data, operating systems, files, documents and drivers, providing training for both internal and off-site users in repairing and resolving recurring issues. Troubleshooting and maintaining all networking devices and infrastructure for clients including switches, routers and firewalls. Preparing effective technical infrastructure for clients, upgrading & expanding network systems and their components. Consistently providing high quality first level support for all IT support requests, maintaining and updating websites with CMS.Notable achievements in this role include: * Providing technical guidance to enable understanding of the company's computer systems operations and technology solutions to streamline work * Determining appropriate application deliverables suited to business, installing and maintaining the company's computer systems and network * Consistently providing high quality desk help support for all IT support requests, dealing with fault incidents via phone, remotely or onsite

Maintained oversight over premises, monitored and ensured security, the premises were neat, clean, and secured throughout, locked and unlocked the premises. Managed and ensured critical repairs and maintenance of site, directly engaged with staff regarding technical resources. Designed, managed and ensured an up-to-date online database of students for locker allocation, appropriately prepared and set up facilities for meetings, training and parties, and timely connected audio-visual equipment.