Assists customers, handsells books, places special orders, shelves stock, writes blurbs for shelf talkers, created organizational system for and maintains Indie Next and Staff Picks displays, performs inventory, assists with receiving titles into system, reports damages, processes returns, mails packages, works on- and off-site events, transports materials, handles cash box, creates and sets up displays, dresses in costume for certain children's events, maintains knowledge of frontlist tiles and publisher/store promotions, assists with management of social media

Assisted customers, handsold books, placed special orders, performed inventory, received titles into system, worked on-site events, created and maintained displays, shelved books, maintained knowledge of frontlist tiles, created monthly newsletter with new titles, staff picks, upcoming events, etc.

Created and edited weekly poetry series, The Hard Work of Hope; read and managed submissions; communicated with poets on their acceptance status; updated Mass Poetry website; managed publication schedule; organized readings.

Assisted in creation of biweekly poetry series, The Hard Work of Hope; read and managed submissions; communicated with poets on their acceptance status; updated Mass Poetry website.

Supported all preparation related to the virtual Evening of Inspired Leaders event; outreach to potential sponsors; secured sponsor ads for promo deck; created outline for pre- and post-event sponsor loop featuring digital ads; updated documents; created content for the website; supported marketing of the event; supported Loop Lab filming of speakers at sites across Greater Boston; attended EIL committee meetings.

Supported all preparation related to An Evening of Inspired Leaders event, including outreach to potential sponsors, marketing for the event, and other correspondence; aided in creating and proofreading materials such as program book and invitations; performed field scans.

Worked the theater bars, selling drinks, concessions, and merchandise; organized the stock room; stuffed programs; cleaned theater and bathrooms; provided general customer service to patrons by scanning tickets and ushering.

Acted as Outreach Manager and Event Producer; wrote sponsored social media posts, and communicated with sponsors; canvassed several Boston neighborhoods, posting/delivering promotional material; assisted in moving materials and setting up in the Boston Public Library; facilitated four Festival sessions; ran a Facebook Live stream; looked after authors; managed book signing lines; created promotional presentations; updated the website; performed general office duties (making copies, mailing packages, organization).

Provided general assistance at the Sunken Garden Poetry Festival; helped set up; stuffed programs and envelopes; collected donations; checked in visitors and sold tickets at the gate; looked after the featured poets; managed the book-signing line; acted as a museum guide for regular tours, special exhibitions and open houses.