Owen Fleming Email & Phone Number

St. Catharines, Ontario, Canada

• Adapted to new company process automation software by developing new customized workflows, and creating documentation, which increased efficiency, and facilitated a smooth transition across the organization.
• Translated existing business processes into a digital environment via collaborating with departments resulting in more streamlined digital systems, better reporting, and enhanced data visualization.
• Maintained and updated business processes by applying the knowledge I gained through developing new ones, leading to improved efficiency and operations.

St. Catharines, Ontario, Canada

• Created communications for Service Ontario by applying formatting and guidelines leading to clear and concise messaging praised by Service Owners.
• Drafted and distributed communications by collaborating with stakeholders resulting in distributions that captured the clients’ original messaging and complied with government standards.
• Improved the accessibility of redesigned communication templates by revising messaging and adding aids for those with visual impairments, allowing distributed communications to reach a wider audience and promote.

Welland, Ontario, Canada

• Ensured patron safety of those attending by properly explaining all safety procedures needed to be followed in all facility areas leading to a safe, accidentfree environment.
• Compiled a daily transaction report using Excel spreadsheet software ensuring all sales were properly accounted for and cash float was never offset.
• Maintained positive relations with customers through effective communication resulting in continued consumer attendance and engagement.

Welland, Ontario, Canada

• Ensured customer safety of those attending city-run establishments by performing extensive COVID screening creating a secure public environment.
• Prevented overcrowding in city-operated institutions by controlling patron inflow, leading to an open environment following provincial regulations.
• Maintained positive relations with clients through excellent communication bringing about positive customer reviews.
• Created a safe and clean environment by carrying out general janitorial services resulting in praise from customers and other employees.

St. Catharines, Ontario, Canada

• Developed positive relations with customers by receiving and preparing orders promptly through effective collaboration with coworkers.
• Facilitated transactions with patrons by handling legal tender efficiently and accurately, ensuring cash float was never disrupted.
• Maintained a secure and orderly work environment through carrying out wide-ranging janitorial services resulting in praise from patrons and other employees.