Owen Fleming Email & Phone Number

St. Catharines, Ontario, Canada

• Adapted to new company process automation software by developing new customized workflows, and creating documentation, which increased efficiency, and facilitated a smooth transition across the organization.• Translated existing business processes into a digital environment via collaborating with departments resulting in more streamlined digital systems, better reporting, and enhanced data visualization.• Maintained and updated business processes by applying the knowledge I gained through developing new ones, leading to improved efficiency and operations.

St. Catharines, Ontario, Canada

• Created communications for Service Ontario by applying formatting and guidelines leading to clear and concise messaging praised by Service Owners.• Drafted and distributed communications by collaborating with stakeholders resulting in distributions that captured the clients’ original messaging and complied with government standards.• Improved the accessibility of redesigned communication templates by revising messaging and adding aids for those with visual impairments, allowing distributed communications to reach a wider audience and promote inclusivity.

Welland, Ontario, Canada

• Ensured patron safety of those attending by properly explaining all safety procedures needed to be followed in all facility areas leading to a safe, accidentfree environment.• Compiled a daily transaction report using Excel spreadsheet software ensuring all sales were properly accounted for and cash float was never offset.• Maintained positive relations with customers through effective communication resulting in continued consumer attendance and engagement.

Welland, Ontario, Canada

• Ensured customer safety of those attending city-run establishments by performing extensive COVID screening creating a secure public environment.• Prevented overcrowding in city-operated institutions by controlling patron inflow, leading to an open environment following provincial regulations.• Maintained positive relations with clients through excellent communication bringing about positive customer reviews.• Created a safe and clean environment by carrying out general janitorial services resulting in praise from customers and other employees.

St. Catharines, Ontario, Canada

• Developed positive relations with customers by receiving and preparing orders promptly through effective collaboration with coworkers.• Facilitated transactions with patrons by handling legal tender efficiently and accurately, ensuring cash float was never disrupted.• Maintained a secure and orderly work environment through carrying out wide-ranging janitorial services resulting in praise from patrons and other employees.