Owen Gallagher Email and Phone Number

In my role as a quality assurance specialist at Ulster Bank Northern Ireland - Business, I work with a risk management team to deliver a large-scale remediation programme that resolves legacy issues and improves customer outcomes. I have seven years of experience in this role, overseeing all aspects of quality assurance and control testing.I apply my risk governance frameworks, policies, and procedures knowledge to ensure compliance with regulatory standards and best practices. I am also a subject matter expert for assurance on complex remediation calculations, providing guidance and support to other team members and stakeholders. I have a degree in business from Queen's University Belfast, which gives me a solid foundation in business principles and concepts. I am motivated by delivering high-quality results, enhancing customer satisfaction, and learning new skills and knowledge in risk management.