Owen Gandy Email & Phone Number

Syndey

• Managed both in-store and online sales such as click-and-collect processing as well as delivered products with of a large product range of over 6000 products• Provided friendly customer service to ensure a exceptional service for customers resulting in personal 5-star online reviews and generating customer relationships• Driving sales and productivity on sales floor to achieve personal sales targets and KPIs• Supervising up to 5 sales staff on sales floor, encouraging KPIs… Show more • Managed both in-store and online sales such as click-and-collect processing as well as delivered products with of a large product range of over 6000 products• Provided friendly customer service to ensure a exceptional service for customers resulting in personal 5-star online reviews and generating customer relationships• Driving sales and productivity on sales floor to achieve personal sales targets and KPIs• Supervising up to 5 sales staff on sales floor, encouraging KPIs, rewards program usage and store targets• Maintaining store presentation standards including general cleaning, store merchandising across 3 storezones and placement of sale advertisements• Managed stock room upholding stock acceptance, checking and receipting of up to 10 pallets sequentiallywhilst maintaining organisation preventing sales disruption• Conducting store opening; report filling, daily walkthroughs prior to public opening• Conducting store closing; cash settlements, card settlement, report filing, emailed end of day targets, andbooking banked cash collection• Led new employee onboarding including training of point of sales, business practices and policies and alsoproduct training Show less

Whistler, British Columbia, Canada

• Maintained up to date knowledge on resort products, policies and operations coordinating with other departments as necessary• Led daily operations of product sales such as opening and closing procedures, and sales and scheduling supervision for 1500 instructors• Received and assessed guest questions, comments and complaints providing timely solutions, complaint resolution within 48 hours• Liaised with supervisors and managers to ensure smooth front line operations for my team of… Show more • Maintained up to date knowledge on resort products, policies and operations coordinating with other departments as necessary• Led daily operations of product sales such as opening and closing procedures, and sales and scheduling supervision for 1500 instructors• Received and assessed guest questions, comments and complaints providing timely solutions, complaint resolution within 48 hours• Liaised with supervisors and managers to ensure smooth front line operations for my team of up to 6• Coordinated daily inventory reports, providing smooth check in for up to 220 children per day• Managed past open orders ensuring full payment provided by each guest over the past month Show less

Cronulla, New South Wales, Australia

• Managed most client engagement providing quarterly generalised email updates and individual email updates• Controlled appointment creation and Financial Adviser calender ensuring smooth business operations. Careful planning was required as with over 100 clients and each client requires a minimum of 1 appointment per 12 month period• Coordinated client onboarding, first contact and initial data collection, appointment scheduling and data entry• Directed software migration from… Show more • Managed most client engagement providing quarterly generalised email updates and individual email updates• Controlled appointment creation and Financial Adviser calender ensuring smooth business operations. Careful planning was required as with over 100 clients and each client requires a minimum of 1 appointment per 12 month period• Coordinated client onboarding, first contact and initial data collection, appointment scheduling and data entry• Directed software migration from Google Drive to Xplan with 100+ clients and 4 employees• Organised invoicing for all Self-Managed-Super-Fund clients for each appointment and for individual annualadvice• Conducted Self-Managed-Super-Fund compliance management - updating of trust deeds as per newgovernment regulations & checking ATO status• Executed Investment rollovers as per individualised financial advice over $1 million in investment switchescompleted• Undertook front of office reception duties such as handling walk-ins and phone calls• Oversaw occasional mortgage broking data entry for clients when broker was unavailable Show less

Sydney, New South Wales, Australia

• Secured boats to docks• Assisted customers with refueling operations when required, ensuring safe refueling procedures• Ensured Marina was clean and presentable at all times to meet established quality standards for all marinarelated operations• Experience in operating a range of vessels• Handled general enquires via phone and walk-ins• Handled cash, card and account transactions

Bachelor'S Degree, Economics

Hsc