Owen Gordon Email & Phone Number

Austin, Texas, United States

Bloomington, Indiana, United States

• Implemented software that extracts tables and specific dataset context information from PDF chemical reports
• Managed a website used by industry professionals to create dose-response analyses for chemical risk assessments
• Developed lab website using JavaScript and React js framework for frontend and Python and Django for backend

• Built NLP models to extract key topics from the customer responses to monthly Product Experience Survey
• Implemented a data pipeline in Apache Airflow to process survey responses, reducing analytics lag time by 1 month
• Successfully classified and predicted customer issues from survey responses, contributing to a better understanding of customer needs and enabling targeted improvements to products and services
• Combined ML predictions with existing customer performance data and analyzed correlations in trends using Tableau

Austin, Texas, United States

• Designed the proof of concept for a new support pipeline to give greater transparency between clients and IBM
• Successfully created a machine learning model to classify machines under warranty by IBM as production or development leading to enhanced quality of service for clients from IBM support reps
• Built machine learning models to predict the severity of errors on client assets to send proactive alerts about issues
• Engaged with clients to tailor the system to specifically address pain points from the previous support model
• Documented a new machine learning process which will reduce the total time spent on product-specific ML tasks

Bloomington, Indiana, United States

Edina, Minnesota, United States

Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Bachelor Of Music - Bm, Bachelor Of Science - Bs, Clarinet Performance, Computer Science

High School Diploma, 10-12

Activities and Societies: Drum Major of the EHMB Marching Band, Concert Band, Concert Orchestra