Owen Grace Email & Phone Number

United States

United States

Golden Valley, Minnesota, United States

· Tracked KPI contracted carrier metrics to keep within customer compliance performance including on-time arrivals, communication levels, freight damages, and tender acceptance levels· Oversaw the daily operations of over 200 monthly domestic truckload shipments including scheduling pickup/delivery appointments and POD data filing· Handled the communication and facilitation of the claims process for damage to domestic shipping clients· Managed a team of 2 direct reports followed by creating a scalable and repeatable process to increase efficiency in new hire sales and operations training that could be used for accounts of any size· Experienced in domestic freight price analysis on customer lanes using DAT and Excel models

Bloomington, Minnesota, United States

· Implemented strategic prospecting initiatives utilizing various communication channels, resulting in the acquisition of new business opportunities· Maintained meticulous records of all activities within the company CRM system, facilitating comprehensive analysis and informed decision-making· Provided invaluable support to senior management in client servicing and strategic acquisition efforts· Collaborated closely with the marketing team to develop and execute promotional strategies, including press releases and targeted campaigns· Represented the organization at industry conferences, fostering relationships and enhancing brand presence

Eden Prairie, Minnesota, United States

· Demonstrated proficiency in load management and logistics coordination using industry-standard TMS software· Ensured timely and accurate delivery of orders through effective communication and coordination with customers and internal stakeholders· Resolved shipping discrepancies promptly, maintaining a high level of accuracy in billing and documentation· Coordinated expedited shipping requests with precision and attention to detail, meeting and exceeding customer expectations

Minneapolis, Minnesota, United States

· Provided exemplary customer service within the exclusive Lexus Courtside Club, ensuring a seamless and memorable guest experience· Facilitated promotional events and maintained a professional demeanor while interacting with high-profile guests and team personnel· Acted as a liaison between guests and management, effectively addressing concerns and resolving issues in a timely manner· Delivered halftime statistics and information with clarity and professionalism, enhancing the overall guest experience