Maintain and extend internal test automation framework and implement automated test cases in python.

Highlights:-Owned maintenance of an internal test automation framework for Adobe Data Workbench. Used perl to automate deployment and operation of a clustered server application. Documented and handed-off ownership to team members in India through remote training sessions.-Owned quality assurance for client(javascript) and server-side(apache c/c++/java) data collection components of Adobe Analytics. This software is used to send, receive, and process billions of hits daily.- Researched, implemented, and championed the use of static code analysis tools across multiple teams-Built test framework to measure performance and interoperability of Adobe's data collection javascript libraries.-Worked on cross-product javascript solutions for GDPR compliance and other privacy related aspects of data collection.-Member of the Customer Engineering team, engineering re-usable solutions for specific customer implementation goals.

-Member of a Scrum team developing enterprise software for Identity and Access Management.-Use Microsoft Team Foundation Server to document test cases and bugs.-Create test cases based on product requirements.-Automate test cases with Python and Bash scripting.-Write bug reports for problems found during testing.-Test software on Linux, HP-UX, AIX, Solaris, Mac, and Windows.

-Performed remote software upgrades on customer Avamar and Greenplum servers.-Completed the EMC Information Storage and Management Certification.-Used linux command line to prepare servers for upgrades. -Assisted with maintenance of a perl script to verify server health.

-Provided desktop support via telephone, email, and self-service ticket system.-Used nagios to monitor worldwide infrastructure and respond to system alerts. Coordinated after-hours problem resolution.-Assisted monitoring team to maintain and implement nagios checks.-Maintained Knowledgebase.

-Monitored large data center for BYU and the LDS Church-Created tickets in response to Nagios alerts and routed problems to support teams-Identified trends in system alerts to address persistent problems and reduce false positive-Completed internal certifications in Linux, Windows, networking, VMware, and Netware-Re-wrote windows training and certification test and delivered training on Linux and Windows

I provided customer service as a frontline teller, including greeting customers, answering account queries, processing transactions, and cross-selling bank services.