From March 1989 until present i have been involved in every aspect of the Wireless World. Operating several large retail operations to managing National Logistic Deployments of 10,000 of 1,000 of devices. I have enjoyed the Service and Repair Industry with providing a state of the art Mobile Logistic Team Nationally for Nextel and Sprint. On site support of the largest customers that Sprint could dish out we have handled. On site support including, all levels of repair, activation, customer care, billing, CNS, DAS, Blackberry and ERT Deployments. We have provided on site direct support for Disneyland/Entertainment including all Hotels for over 7 years with a CSAT of 100% annually. Accounts ranging from Chevron ( 800 lines) to Intel with over 20000 lines. For over 14 months National Support Team and Lotusse Recycle has completed over 870,000 migrations and along with complete backend support with a staff of over 65 members working together to make the transition smooth everyday for Public Sector, Enterprise, GB and M2M.Currently with major projects slated for the calendar year of 2017/2018 Lotusse provides a, Recycle, Refurbish and Redeployment of devices for largest accounts Sprint M2M and Mobility Solution Partners have. Standing alongside Sprint daily has been very rewarding and most important to me is to reduce churn, increase net gain of new adds and a 100% satisfied customer because of the repair services we have provided.