Owen Mael Email & Phone Number

Boston, Ma, Us

The Massachusetts Peace Officer Standards and Training (POST) Commission is charged with creating a mandatory certification process for police officers, as well as processes for decertification, suspension of certification, or reprimand in the event of certain misconduct.►Build out IT policies and procedures for a new State Commission►Build team to support organization►Work closely with the Executive Director and meet the requirements of the statute►Integrated CRM, data warehouse, website integrations, and links to sister State agencies►Worked closely with Directors to design/build reporting and business intelligence requirements►Assisted CFAO in developing operational and strategic budgets

Phoenix, Az, Us

Industry Extracts is a leader in cannabinoid nano particalization. The process reduces the size of cannabinoid particles by the thousands, putting the cannabinoids in their most bio-active state allowing for better absorption into the cells of your body. ►Build out cloud IT infrastructure for a growing company in the fast-growing cannabis industry►Build IT/DevOps team to support organization►Work closely with C-Level officers to build out SOP's and guidelines►Integrate ERP, ordering and front-end POS systems►Consolidated Enterprise Applications►Design/Build Reporting and Business Intelligence (BI) to meet requirements►Assist in production operations with workflows, designs and streamlined processing of orders►Linked Order Entry with back-end compliance systems for better order handling, forecasting and reporting

Airflow Sleep, the manufacturer of the only Class II-FDA-cleared, physician-designed pillow solution for obstructive sleep apnea and snoring.►Led Operations & IT for dynamic fast-growing sleep industry►Hired, appraised, trained, and mentored Operations & IT (desktop support, integration, reporting analysts) staff►Sourced/implemented software for VOIP (TPx), ERP (NetSuite), Web Store (NetSuite), Call Center (Genesys PureCloud) systems, and Credit Card Processing (Cybersource)►Managed contracts/budgeting for Operations/IT for maintenance, renewal, growth►Designed/implemented workflows for fulfillment, web/phone orders, returns, issues►Built out infrastructure, web presence, internal systems to support market launch►Developed/implemented corporate policies, procedures, reporting►Developed requirements for internal infrastructure including secure wireless, remote network access, PCI compliance, HIPAA►Leveraged data-driven insights to set IT strategy►Ensured high availability of business applications by adhering to all security, quality assurance, change management, release management practices ►Oversaw resource allocation/provided expertise in all operational, application, IT matters►Identified/developed operations and application strategies►Understood needs, budgets, interests of organization/how they related to Operations & IT►Improved operational, project, business processes (procurement, contract, vendor management)►Developed governance, communication, continuous improvement strategies►Ensured compliance with policies/procedures to meet/exceed support level agreement objectives►Managed application upgrades, migration activities, business requirements, deadlines►Oversaw operations project management/project oversight►Interacted with internal/external teams, executives, service units, end users►Facilitated service level agreements/customer requirements►Improved/streamlined IT processes/maintained security compliance

Milford, Ma, Us

Integrated IT Solutions is a Microsoft Gold partner in the Northeast specializing in help desk and managed services, including Microsoft Office365 conversions, Customer Relationship Management (CRM), and SharePoint implementations.►Managed a team of CRM, SharePoint and DevOps developers/implementers ►Integrated new business applications into our product mix►Developed team to handle client Enterprise Applications under one strategic area►Worked closely with develop and promote new Compliance and Security offerings

Core Solutions was an implementer of Customer Relationship Management (CRM) system in the New England with clients from Stamford, CT to Portland, ME. ►Leadership role in our expansion to Rocky Hill, CT►Key role in consulting operations and strategic growth initiatives►Operational, P&L and budget responsibility►Worked with outsourced firms on HR, Insurance and Retirement programs►Integral to the smooth acquisition of Core Solutions by Integrated IT

►Served as technical architect for clients interested in linking their legacy in-house systems to external third-party web services and offering quick access via mobile devices to appropriate data ►Transitioned basic implementations to long-term relationships as clients came to trust Core’s ability to deliver on time and on budget solutions and understand their business issues►Responsible for identifying and integrating new areas of growth►Worked with sales team to introduce programs and products to our client base►Added Salesforce to the CRM product mix as the demand increased

►Increased consulting staff from 3 to 14 full time CRM consultants ►Assisted in larger projects across our CRM product offerings, especially those in the private equity►Developed new support programs to increase client revenue►Pivotal in assisting sales to close and then manage 100+ seat deals of CRM software►Trusted by clients to manage their CRM systems due to deep subject matter expertise in system design, workflow and automation to assist, but not overwhelm sales teams or less technical staff►With a strong business background and deep understanding of technology, helped the firm to become one of the go-to partners for CRM implementations of SalesLogix and Microsoft CRM in New England

ONE, Inc was a roll-up of five technology companies specializing in emerging technologies such as web platforms, document management, and Customer Relationship Management (CRM).►Led the Northeast region, including directing a team of 25 consultants based in Boston and New York City after the original owners left the firm.►Maintained full Profit & Loss (P & )L responsibilities.►Worked closely with the sales team to close new business.

• Managed Customer Relationship Management (CRM) practice for the Northeast region reporting directly to the National CRM Practice Manager • Helped grow the Boston consultant base from 10 to 22• Led the transition from Resource Solutions to ONE, Inc.

Bachelor Of Science (Bs), Business Administration And Management

High School