Owen Mael

Owen Mael Email and Phone Number

Senior Technology Executive | Chief Information Officer | Vice President Information Systems | Enterprise Applications | Director of Operations | CIO | CTO | Workflows and Integrations | Business Process | Transformation @ Massachusetts POST Commission
Owen Mael's Location
Boston, Massachusetts, United States, United States
Owen Mael's Contact Details

Owen Mael personal email

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About Owen Mael

A senior technology executive with over 25 years’ experience and a broad background in technology, operations, digital transformation and management. Having served as a hands-on technical resource and flexible c-level manager, I've developed the skills to translate complex business requirements into an implemented solution that makes use of available technology and people in a cost-effective and productive manner. ►History of streamlining systems and increasing profitability►Successful project manager and history of delivering projects on-time and on-budget►Highly skilled at leading Operations and IT / Strong IT consulting background►Reputation to streamline operations with solid design, workflow, and automation►Skilled at developing relationships with an affinity for building close knit, loyal teams►Design a complete IT platform including Infrastructure, Telephony, ERP, and Web store►Background in Security and Compliance, CISSPOPERATIONS SKILLS: Operations Management, Business Intelligence (BI), Business Process Improvement, Change Management, Continuous Improvement, Inventory Management, Operational Planning, Program Management, P&L Management, Resource AllocationIT/IS SKILLS: IT Leadership, IT Strategy, Customer Relationship Management (CRM), SharePoint, Teams, Office 365, Disaster Recovery, Enterprise Applications, Application Programming Interfaces, Cloud Computing, DevOps, IT Service Delivery, ISO 27001/27000OTHER SKILLSAnalytical, Budgeting, Consulting, Continuous Improvement, Contracts, CRM Databases, Diligence, Disaster Recovery, Executive Management, Executive Relationships, Information Technology, IT Management/Operations, IT Strategy, Leadership, Management, M&A reviews, Microsoft Office Suite, .NET, Operations, Organization Skills, Presentation Skills, Professional Services, Program Management, Project Management, Requirements Analysis, SaaS, Security, MSSQL, Server Reporting Services (SSRS), Snowflake, Staff Development, Standard Operating Procedure (SOP), Start-ups, Strategic Planning, Strategy, Relationship Management, Team Building, Team Leadership, Team Management, Training, Vendor Management, Web ServicesKEYWORDSMeraki, Sophos, Sonicwall, SQL Server, Office365, Azure, Amazon EC2, CRM, HIPAA, ISO, 510(k), ERP, Reporting, Power BI, Tibco, Microsoft Dynamics, Salesforce, Teams, Forms, Power Automate, Windows Server, Windows, .Net, C#, PowerPoint, OneNote, Excel, Boston, Houston, Florida

Owen Mael's Current Company Details
Massachusetts POST Commission

Massachusetts Post Commission

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Senior Technology Executive | Chief Information Officer | Vice President Information Systems | Enterprise Applications | Director of Operations | CIO | CTO | Workflows and Integrations | Business Process | Transformation
Owen Mael Work Experience Details
  • Massachusetts Post Commission
    Chief Technology Officer (Cto/Ciso)
    Massachusetts Post Commission Oct 2022 - Present
    The Massachusetts Peace Officer Standards and Training (POST) Commission is charged with creating a mandatory certification process for police officers, as well as processes for decertification, suspension of certification, or reprimand in the event of certain misconduct.►Build out IT policies and procedures for a new State Commission►Build team to support organization►Work closely with the Executive Director and meet the requirements of the statute►Integrated CRM, data warehouse, website integrations, and links to sister State agencies►Worked closely with Directors to design/build reporting and business intelligence requirements►Assisted CFAO in developing operational and strategic budgets
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  • Industry Extracts
    Vice President Information Systems
    Industry Extracts Jan 2021 - Mar 2022
    Phoenix, Az, Us
    Industry Extracts is a leader in cannabinoid nano particalization. The process reduces the size of cannabinoid particles by the thousands, putting the cannabinoids in their most bio-active state allowing for better absorption into the cells of your body. ►Build out cloud IT infrastructure for a growing company in the fast-growing cannabis industry►Build IT/DevOps team to support organization►Work closely with C-Level officers to build out SOP's and guidelines►Integrate ERP, ordering and front-end POS systems►Consolidated Enterprise Applications►Design/Build Reporting and Business Intelligence (BI) to meet requirements►Assist in production operations with workflows, designs and streamlined processing of orders►Linked Order Entry with back-end compliance systems for better order handling, forecasting and reporting
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  • Airflow Sleep
    Chief Information Officer (Operations Officer/Information Security)
    Airflow Sleep Nov 2018 - Sep 2020
    Airflow Sleep, the manufacturer of the only Class II-FDA-cleared, physician-designed pillow solution for obstructive sleep apnea and snoring.►Led Operations & IT for dynamic fast-growing sleep industry►Hired, appraised, trained, and mentored Operations & IT (desktop support, integration, reporting analysts) staff►Sourced/implemented software for VOIP (TPx), ERP (NetSuite), Web Store (NetSuite), Call Center (Genesys PureCloud) systems, and Credit Card Processing (Cybersource)►Managed contracts/budgeting for Operations/IT for maintenance, renewal, growth►Designed/implemented workflows for fulfillment, web/phone orders, returns, issues►Built out infrastructure, web presence, internal systems to support market launch►Developed/implemented corporate policies, procedures, reporting►Developed requirements for internal infrastructure including secure wireless, remote network access, PCI compliance, HIPAA►Leveraged data-driven insights to set IT strategy►Ensured high availability of business applications by adhering to all security, quality assurance, change management, release management practices ►Oversaw resource allocation/provided expertise in all operational, application, IT matters►Identified/developed operations and application strategies►Understood needs, budgets, interests of organization/how they related to Operations & IT►Improved operational, project, business processes (procurement, contract, vendor management)►Developed governance, communication, continuous improvement strategies►Ensured compliance with policies/procedures to meet/exceed support level agreement objectives►Managed application upgrades, migration activities, business requirements, deadlines►Oversaw operations project management/project oversight►Interacted with internal/external teams, executives, service units, end users►Facilitated service level agreements/customer requirements►Improved/streamlined IT processes/maintained security compliance
  • Integrated It Solutions, Inc.
    Vice President Of Business Applications And Devops
    Integrated It Solutions, Inc. Sep 2015 - Oct 2018
    Milford, Ma, Us
    Integrated IT Solutions is a Microsoft Gold partner in the Northeast specializing in help desk and managed services, including Microsoft Office365 conversions, Customer Relationship Management (CRM), and SharePoint implementations.►Managed a team of CRM, SharePoint and DevOps developers/implementers ►Integrated new business applications into our product mix►Developed team to handle client Enterprise Applications under one strategic area►Worked closely with develop and promote new Compliance and Security offerings
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  • Core Solutions, Inc.
    Chief Operations Officer
    Core Solutions, Inc. 2013 - 2015
    Core Solutions was an implementer of Customer Relationship Management (CRM) system in the New England with clients from Stamford, CT to Portland, ME. ►Leadership role in our expansion to Rocky Hill, CT►Key role in consulting operations and strategic growth initiatives►Operational, P&L and budget responsibility►Worked with outsourced firms on HR, Insurance and Retirement programs►Integral to the smooth acquisition of Core Solutions by Integrated IT
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  • Core Solutions, Inc.
    Chief Technology Officer -- New Technologies & Crm Implementation
    Core Solutions, Inc. 2008 - Aug 2013
    ►Served as technical architect for clients interested in linking their legacy in-house systems to external third-party web services and offering quick access via mobile devices to appropriate data ►Transitioned basic implementations to long-term relationships as clients came to trust Core’s ability to deliver on time and on budget solutions and understand their business issues►Responsible for identifying and integrating new areas of growth►Worked with sales team to introduce programs and products to our client base►Added Salesforce to the CRM product mix as the demand increased
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  • Core Solutions, Inc.
    Vice President Of Consulting -- New Technologies, Crm Project Management, Private Equity
    Core Solutions, Inc. 2002 - 2008
    ►Increased consulting staff from 3 to 14 full time CRM consultants ►Assisted in larger projects across our CRM product offerings, especially those in the private equity►Developed new support programs to increase client revenue►Pivotal in assisting sales to close and then manage 100+ seat deals of CRM software►Trusted by clients to manage their CRM systems due to deep subject matter expertise in system design, workflow and automation to assist, but not overwhelm sales teams or less technical staff►With a strong business background and deep understanding of technology, helped the firm to become one of the go-to partners for CRM implementations of SalesLogix and Microsoft CRM in New England
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  • One Inc.
    Regional Manager, Boston
    One Inc. Sep 1999 - Aug 2001
    ONE, Inc was a roll-up of five technology companies specializing in emerging technologies such as web platforms, document management, and Customer Relationship Management (CRM).►Led the Northeast region, including directing a team of 25 consultants based in Boston and New York City after the original owners left the firm.►Maintained full Profit & Loss (P & )L responsibilities.►Worked closely with the sales team to close new business.
  • One Inc.
    Practice Director - Customer Relationship Management (Crm)
    One Inc. 1998 - Aug 1999
    • Managed Customer Relationship Management (CRM) practice for the Northeast region reporting directly to the National CRM Practice Manager • Helped grow the Boston consultant base from 10 to 22• Led the transition from Resource Solutions to ONE, Inc.

Owen Mael Skills

Cloud Computing Saas Integration Web Services Software Development Sharepoint Microsoft Sql Server Sql Requirements Analysis Business Analysis Business Process Business Intelligence .net Crm Erp Microsoft Dynamics

Owen Mael Education Details

  • Babson College
    Babson College
    Business Administration And Management
  • Williston Northampton School
    Williston Northampton School
    High School

Frequently Asked Questions about Owen Mael

What company does Owen Mael work for?

Owen Mael works for Massachusetts Post Commission

What is Owen Mael's role at the current company?

Owen Mael's current role is Senior Technology Executive | Chief Information Officer | Vice President Information Systems | Enterprise Applications | Director of Operations | CIO | CTO | Workflows and Integrations | Business Process | Transformation.

What is Owen Mael's email address?

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What is Owen Mael's direct phone number?

Owen Mael's direct phone number is +852 2378*****

What schools did Owen Mael attend?

Owen Mael attended Babson College, Williston Northampton School.

What skills is Owen Mael known for?

Owen Mael has skills like Cloud Computing, Saas, Integration, Web Services, Software Development, Sharepoint, Microsoft Sql Server, Sql, Requirements Analysis, Business Analysis, Business Process, Business Intelligence.

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