Owen O'Brien Email & Phone Number

Chicago, Il, Us

East Lansing, Michigan, United States

• Leveraged training, subject matter experts, and other resources to quickly acquire knowledge and proficiency in company specific applications and systems.• Processed transactions adhering to documented policies and procedures applying Microsoft Excel skills to mitigate financial risk for the company and customers.• Exhibited problem solving skills in accordance with policies and procedures, collaborating with other associates in identifying solutions to provide excellent customer service.• Spearheaded training meetings by utilizing exemplary leadership and communication to educate newer associates on offering customers a safe and reliable experience with the company.• Adhered to all privacy of information policies and procedures to ensure confidentiality of information.• Managed a high volume, fast-paced work environment through organization to meet service level standards.

East Lansing, Michigan, United States

Sterling Heights, Michigan, United States

• Founded a passion project video game tournament organization utilizing excellent communication skills with teammates to establish a strong framework for the team to thrive.• Budgeted for an initial $4,759 investment on equipment using Microsoft Excel spreadsheets and team collaboration skills to mitigate spending while maximizing quality for the organization’s events. • Organized a regional tournament project incorporating fresh marketing strategies to attract 192 attendees hailing from Florida, Arizona, Ohio, and Michigan with a $2,180 prize pot.• Managed public relations by interacting with followers through Facebook, Twitter, Twitch, YouTube, and Discord to establish a bright and exciting public identity for the organization and its projects.• Collaborated with Esports Arena using networking and negotiation skills to host a joint event held weekly.

East Lansing, Michigan, United States

Livonia, Michigan, United States

• Ensured the safety of Ford automotive storage facilities across Michigan by analyzing camera footage and patrolling building perimeters to protect Ford employees and inventory.• Operated the main gates to the Ford Rouge Complex during President Biden’s visit by attentively communicating with other guards and passersby to safely register and welcome Secret Service and White House Staff.• Performed daily flu symptom scans operating a thermal scan machine and distributing flu symptom surveys to mitigate the threat of COVID-19 during the height of the pandemic.• Issued disposable face masks to all Ford employees and contractors at the beginning of their shifts.• Recorded mask inventory using Microsoft Excel to send organized and accessible reports to facility managers.

Novi, Michigan, United States

• Translated English to Japanese, bridging effective communication between customers and cooking staff in a high-pressure work environment.• Addressed errors in the menu, recognizing the managerial staff’s intended meaning in Japanese to correctly display menu items in English.• Cleaned dishes and trays efficiently and effectively to assist in a positive customer experience. • Wiped tables and floors with attention to detail, maintaining a clean and safe environment.