Customer Service Desk

10-week intensive course designed to integrate technical proficiency and soft skills for impactful data analysis and problem-solving in industry.Technical Skills (Acquire):• Completing a 5-week intensive training in Excel, SQL, Power BI, and Python.• Developing expertise in data analysis, manipulation, and visualisation.Practical Application (Apply):• Applying technical skills in a simulated corporate environment for 5-weeks.• Mastering data storytelling to communicate data insights effectively.• Demonstrating business acumen aligning analyses with organisational goals.• Refining stakeholder management, collaboration, and prioritisation skills.Weekly Projects Included:• Developed a unified dashboard for strategic insights, enhancing decision-making across the organisation.• Spearheaded a RFM customer segmentation initiative, enhancing personalisation and conversion rates through targeted email campaigns.• Coordinated a merchandising profitability project, optimizing product margins by addressing shipping costs, return policies, coupon usage, sales periods, and pricing strategies.• Developed and presented a business case for enhancing a loyalty program, focusing on customer behaviour A/B testing and revenue impact, including a PowerBI dashboard.

• Receiving and processing incoming deliveries into the store and the inventory system.• Managed the organisation of products in the warehouse to optimise space.• Coordinated with suppliers and internal teams to resolve delivery issues and discrepancies.• Ensuring merchandising hot-spots were consistently replenished to improve customer experience.