I served as IT Team Lead during the Covid-19 pandemic. I serve as Senior Technical Support (tier 2 and 3), as well as in-house Project Manager on various Information Technology projects. I am responsible for the procurement of Information Technology products and services as well as being vendor liaison for those products and services. I also participate in policy creation and HIPPA compliance initiatives.

I served as Senior Technical Support (tier 2 and 3), as well as In-house Project Manager on various Information Technology projects. I was responsible for the procurement of Information Technology products and services as well as being vendor liaison for those products and services. I also participate in policy creation and HIPPA compliance initiatives.

I was responsible for the maintenance of the network infrastructure, servers, data backup, network security, technical support, Active Directory provisioning, desktop computers, laptops, printers, routers, switches, firewalls, IP desk phones, and mobile phones. I was also responsible for the administration of the building access control systems and security cameras as well as audio visual systems. I conducted user training for all the applications that were in use by the corporation. I conducted minor repairs to computer equipment and was responsible for procurement of computer hardware, software, consumables, and accessories.

I was responsible for the Information Systems Department daily operations. I served as Webmaster for the agency website. I served as Project Manager for Information System Projects. I was responsible for Information Systems budget and expenditure. I conducted and coordinated user training for all the applications in use. I was responsible for procurement of computer equipment, consumables and accessories. I was responsible for the maintenance of the network infrastructure, servers, data backup, network security, technical support, Active Directory provisioning, deployment of software and security updates. I was responsible for contracts and vendor management for Information Systems related projects. I supervised three subordinates. I represented the country on the Caribbean Disaster and Emergency Management Agency’s Information and Communication Systems Advisory Committees.

I was responsible for Information Systems budget and expenditure. I conducted user training for all the applications in use. I created reports for management personnel using Crystal Reports, I also did data mining and created ad hoc reports using Microsoft SQL. I conducted minor repairs to computer equipment. And was responsible for procurement of computer consumables, accessories and stationery. I was responsible for the maintenance of the network infrastructure, servers, data backup, network security, technical support and Active Directory provisioning. I supervised one subordinate.