Owen Murphy Email & Phone Number

Major Responsibilities:Oversee all aspects of practices/procedures and provide leadership/management to over 140 team members within organization. Deliver enterprise-wide oversight into all accounts receivable and accounts payable functions. Collaborate with senior leaders throughout organization and provide leadership to programs and supporting departments.Key Deliverables:• Enhanced company’s cash flow position by over $17M monthly through adjusted collections prioritization.• Aided finance organization in finding new and innovative ways to identify automation opportunities, including accounts receivable automation tools, mobile deposit scanning app, accounts payable help desk, and various power BI management dashboards.• Maintained company’s compliance with appropriate controls to a Sarbanes-Oxley Act (SOX) standard.• Created a Helpdesk in less than three months to triage all incoming requests to AP team.• Established a new org structure and prioritized employee wellness and events by working with team leads.• Released 20% of collections team's capacity and improved collections by introducing new product to upload customer checks.

Greater New York City Area

Major Responsibilities:Supervised process workshop and organizational design sessions on a regular basis with WMG leadership, including global CFOs, label executives, and WMG executive board.Evaluated, designed, and developed service centers for Americas, Europe, and Asian operations. Championed automation/RPA opportunities within both business units and service centers, including script development, a language-agnostic global PO policy, and a global finance portal. Built and submitted business cases and communication updates to WMG’s executive board. Implemented a cognitive chatbot agent that can serve as WMG’s CRM Help Desk to address questions from internal and external parties regarding processes/procedures, obtain billing information, vendor onboarding, procurement-related matters, and accept payments. Key Deliverables:• Transformed several portions of WMG’s finance and accounting organization globally (new ERP, new organization design, and service centers), saving over $35M annually.• Saved $17M in labor arbitrage by integrating all global accounting processes while reducing Warner Music Group’s finance organization by over 30% within 2-3 years.• Enhanced end-to-end artist experience by implementing improved processes and systems; improved employee experience and decreased overhead costs by executing post-COVID office experience at three service center locations.• Enabled development of all new service level agreements (SLAs), standard operating procedures (SOPs) and key performance indicators (KPIs) for both internal captive centers and WMG finance’s 3rd party service contracts.• Facilitated knowledge transfer of over 250 individual accounting processes across 40 countries.

New York, New York, United States

Major Responsibilities:Led and supported efforts to AIG Corporate functions, including HR, communications, IT, finance, legal, internal audit, administration, and global business services. Created and deployed a cognitive chatbot agent within AIG’s HR HelpDesk. Investigated and revised business continuity timing requirements for individual processes within shared service centers by collaborating with business partners.Key Deliverables:• Yielded a $12.5M net benefit annually to AIG through 650+ employee efforts.• Automated HR’s inquiry intake process through robotics, solving a process by over 10K tickets per.• Outsourced existing and future migration of shared service processes by executing large-scale initiatives.• Minimized timing for onboarding new employees from weeks to days and prevented administrative oversight issues by developing comprehensive workflow tool.

Greater New York City Area

Major Responsibilities:Managed a project evaluating real estate consolidation/closure opportunities across AIG’s 350+ US offices.Oversaw assessment and transformation of sourcing/procurement department, including building centers of excellence in lower cost/scaled locations and creating a more efficient intake and reporting process utilizing Ariba suite of products.Directed multiple North American assessment projects focusing on collections and commercial underwriting activities, recommending over 100 Full Time Equivalents (FTEs) for migration. Migrated processes from high cost / low scale locations into low-cost scalable service centers, resulting in significant cost benefit and economy of scale while implementing strategy.Key Deliverables:• Evaluated over 200 positions within sourcing/procurement functions across globe.• Implemented best practices, generated efficiencies through scale, and reduced operating expenses through migration to shared services while recommending over 30% of positions to a low-cost center.• Determined an immediate (12 month) gross benefit of over $10M in annual real estate spend.• Saved approximately $4M annually by managing effort to insource 85 positions across several global processes from a third party back to AIG in Colombia, Japan, Europe, the US, and Manila.• Drove saving of $40M with 1.9K positions by analyzing headcount and cost data and developing global shared service migration targets for 2015 and 2016.• Generated a white paper and provided strategic advantages of multiple low-cost sourcing options available, sponsored by AIG’s COO and circulated to AIG’s Executive leadership team.

Berkeley Heights, Nj

Major Responsibilities:Performed detailed assessments on feasibility, training, and knowledge transfer, with project plans developed to manage and monitor timing and completion of key deliverables and milestones.Managed customer service expectations tangibly and transparently on a weekly and monthly basis for all employees with relationship responsibilities by creating a scorecard.Administered up to 40 account service employees across multiple facets of AIG’s commercial casualty organization.Key Deliverables:• Boosted invoicing process from a 90-day average in 2011 to a 35-day average in 2013.• Achieved saving of over $500K annually by migrating 100% of all non-managerial responsibilities offshore.• Supervised migrations of eight separate processes of over 45 FTEs, providing ~$2.2M in annual net savings. • Enhanced overall customer perception by over 20% within 12 months by maximizing motivation for internal employees.• Gained a 70% timing/quality efficiency improvement with 80% fewer staff by improving process for broker disputes and revisions.

Berkeley Heights, Nj

• Managed the WorldSource and Transportation Divisions for Risk Management Group’s Fusion Department• Oversaw and delegated the daily workflow of employees in various positions, including analytical, accounting, and customer service roles• Reviewed all necessary account documents from corporate system and accounting / retro files for our clients to ensure proper coverage, billing, and collateral positions• Created the corrective action process and templates that allowed Fusion management to address employee performance issues accurately and objectively• Updated and tracked daily compliance numbers to ensure the completion of adjustments that were due for all WorldSource and Transportation accounts stayed above 95% compliant• Prepared, analyzed and organized documentation for quality review• Ensured that all assigned accounts have been updated properly for Sarbanes-Oxley (SOX) compliance

Berkeley Heights, Nj

• Addressed daily inquiries and issues from brokers, risk managers, and underwriters regarding loss sensitive accounts handled by AIG’s Fusion Group• Tracked all accounts through the adjustment process. Provided updates to underwriters and brokers; reviewed and invoiced premium adjustments • Prepared collateral/security reports for the Credit Department, handling all collateral confirmations, returns, and reductions