Owen Adams Email & Phone Number

Bozeman, MT, US

Bozeman, Montana, United States

Bozeman, Montana, United States

Bozeman, Montana, United States

Bozeman, Montana, United States

Mammoth, Wyoming, United States

• Managed a team of 20+ managers, providing leadership, training, and performance feedback to optimize productivity and ensure adherence to company policies
• Monitored and analyzed performance operational metrics and KPIs, providing regular reports to upper management and driving continuous improvement initiatives
• Acted as a point of contact for guest inquiries and concerns, resolving issues promptly and maintaining strong guest relationships
• Assisted in overseeing daily operations, ensuring smooth workflow and efficient utilization of resources
• Conducted regular inspections of guest rooms and public areas, ensuring compliance with cleanliness and safety standards
• Implemented effective staffing schedules, optimizing labor costs while ensuring sufficient coverage for peak periods

Ogden, Utah, United States

Yellowstone National Park, WY

• Oversaw daily operations of 20+ guest service agents and bell staff with 590 rooms at Canyon Lodge
• Established coffee shop operation within lobby
• Grossed ~$100,000 in total revenue at coffee shop in 14 weeks of being open
• Provided guest service resolutions
• Insured accurate account for payroll and bell staff tips
• Scheduled staff according to arrival and departure needs

Tallassee, Alabama, United States

• Trouble shoot common issues with end user computers and phones
• Create user profiles and troubleshoot account issues within Active Directory
• Troubleshoot common DNS/DHCP issues from DHCP server
• Create/maintain customized Win10/11 images for use with Windows Deployment Service
• Implement new bare metal backup and restore solution for all production critical computers
• Automate common software and program deployments using PowerShell scripting and PDQ Deploy software

Yellowstone National Park, Wyoming

• Problem solves reservation related issues for Guest Service Agents
• Ensures Guest satisfaction
• Resolves guest issues related to their stay
• Supervise front desk operations
• Ensures continuity of guests in house with Onity key system
• Helps Guest Service Agents override errors in Opera property management system.

Maxwell AFB

• Oversaw proper rental of outdoor equipment
• Provided knowledge of local area outdoor activities
• Repaired various outdoor rental equipment
• Sold various types of tickets for events and theme parks
• Lead groups on various trips around the southeast
• Assisted in logistics and planning of special events.

Maxwell AFB

• Scheduled 10-20 lifeguards for adequate coverage of lifeguard stations.
• Reported various maintenance issues to civil engineering maintenance team
• Audited pool chemical levels insuring safe levels of various chemicals
• Ordered supplies necessary for daily operations
• Conducted appropriate bi-weekly lifeguard training in first-aid and life saving tactics
• Investigated safety issues reported by staff

Maxwell AFB

Millbrook, Alabama