Carl Owen, Cism, Cdpse, Mba Email & Phone Number

United States

Homewood, Alabama, US

100-101 Terrasse Boieldieu, Paris La Défense, FR

As a WGroup Principal, I provide C-suite IT executive advisory consulting services to Fortune 1000 organizations striving to reduce operational expense while driving transformational service improvements. We are an independent technology management consulting firm, and since 2004, we have been helping IT leaders align IT with business outcomes, accelerate.

Daytona Beach, Florida, US

• FUTURE-FOCUSED ENTERPRISE IT CAPABILITIES COST SAVINGS & OPERATIONAL ROI► Centralize, automate, and digitize business functions, enabling cost savings, platform standardization, and service delivery.► Spearhead digital.
• BI Strategy: Facilitated revenue growth with RiskMatch data and analytics solution – supplying competitive advantage to Sales.
• New ITSM Strategy: Enabled evolution into shared services, governance, and risk management with enterprise IT Service Management and Service Now.
• Enterprise Security: Met NY Department of Financial Services guidelines with SecureWorks, incident management, compliance strategy, and Security Working Group representing all business areas.
• Platform & Purchasing Initiatives: Realized cost savings with purchasing portal; implemented enterprise networking, desktop, and ticketing solutions.
• Outsourcing Solution: Boosted average speed-to-answer 24% and issue resolution 92%+ from outsourced enterprise service desk.

Birmingham, AL, US

• OPTIMAL TECHNOLOGY SPEND, IT STRATEGY, & EFFICIENCY MODERNIZATION & COMPETITIVE BUSINESS ADVANTAGES► Drove technology strategy to reach revenue, growth, and compliance objectives as executive team member and first.
• IT & Governance Leadership: Created first 3-year strategic IT plan, ensuring infrastructure standardization for growth, plus robust budget, IT operating model, governance, and resource strategy. Built centralized IT.
• Security Strategy: Established Information Security Standards and practice – ensuring regulatory compliance, safeguarding assets, and protecting data with new policies, procedures, and InfoSec tools.
• Vendor Management & Savings: Secured savings by negotiating Microsoft EA and vendor discounts; established vendor scorecards and brought all software licenses into compliance.
• Client Onboarding Efficiency: Expedited new-client processes and automated money movement with Business Process Automation.
• New Trading Floor: Grew Wall Street presence with 125-seat trading floor in NY.

• TRANSFORMED UNDERPERFORMING GROUP TO TOP 100 ORGANIZATION WON COMPUTERWORLD LAUREATE FINALIST HONOR► Administered $246M project portfolio and 90 - Member Distributed Computing Team; Managed $45M DC Budget► Leveraged.
• Global Expansion: Globalized Network Services to support growth (6 continents, 42 countries: Europe, LATAM, APAC).
• Business, Cost, & Efficiency Gains: Led first Network Services quality management implementation; cut MTTR ~76% in 6 months. Boosted SLA performance to 97%, cut PC hardware TCO 37% (exceeding Gartner benchmarks).
• Strategic Services Leadership: Positioned IT as supplier of choice with optimum quality, cost, and delivery. Led executive team in vision / strategy; launched customer-centric CMMI, Six Sigma, and high-performance teams.
• Cost Savings: Delivered millions in savings in collaboration with LOB customers, plus additional savings via global cost initiatives and largest Cisco telephony region implementation to date.

Melbourne, Florida, US

IS BU Leader, Corporate Headquarters & Acquisitions; Manager, Communications & Operations; Lead Telecom Engineer► Managed delivery of all Information Services to corporate HQ, plus application and web development for corporate and acquisitions.► Built and implemented acquisition integration strategy.► Led telecom operation, maintenance, and migration for.

B.S., Electrical Engineering

Mba, Business Administration

M.S., Computer Engineering

Artificial Intelligence In Health Care