Owen Cardwell-Copenhefer Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

Utilized knowledge from concurrent Masters program to increase prediction accuracy and efficiency of Pricing team.Created data visualization dashboards for communications with Executive Team.Redesigned and updated models for evaluating the effectives of price increases on customer behavior.Implemented custom machine learning (AI) models to improve.

Oversaw a team of two Specialty Pharmacy Liaisons by effectively matching team members to skill set-aligned tasks. Streamlined the project assignment process by creating and maintaining an automated project tracking sheet, thereby organizing deliverables/deadlines and daily workflow.Administered the Provider Portal by performing root cause analysis on.

Jeffersonville, Indiana, United States

• Strengthen relationships with pharmacy partners by coordinating fulfillment process and overseeing a client handling 5000 specialty drug orders per month (66% of team’s total).
• Showcased organizational leadership skills by earning promotion (from Benefit Specialist) and creating an automated spreadsheet detailing critical policies/procedures for both roles.
• Fostered continuous process improvement by converting the Benefit Specialist role to a more paperless workflow and automating processes via Outlook/Power Automate tools.
• Automated the case notetaking process by creating a system that enters critical information into webpages/data fields based off excel spreadsheet inputs.
• Streamlined the project assignment process by creating Power Query filters for master project sheet, organizing deliverables/deadlines, and delegating tasks to the employees with more aligned skillsets.
• Delivered key insights to upper leadership via reports detailing outstanding work, timeline estimates, and recommendations to boost overall efficiency.

Louisville Metropolitan Area

• Coordinated work and project schedules for 4 team members.
• Applied customer service skills to book appointments, serve as the office point of contact, and solve complex problems.

Lewiston/Auburn, Maine Area

• Analyzed fluctuating government qualification metrics by determining benefits levels, consulting customers on the appropriate solutions, and organizing confidential documentation.

Portland, Maine Area

• Designed and implemented a campaign fundraising strategy and budget.
• Leveraged relationship building skills to find and develop major donors and expand the campaign’s small dollar donor base.
• Tripled total fundraising bringing in $330,000, octupled total donors, and increased online donations by a factor of 12

Belfast, Maine

Coached volunteers on campaign initiatives, led innovative recruiting strategies, and strengthened relationships with local interest groups.

Master'S Degree, Business/Office Automation/Technology/Data Entry, 4.0

Bachelor Of Arts - Ba, Political Science And Government, 3.34

Bachelor Of Arts - Ba, Political Science And Government